Location: Denver, ColoradoDepartment: Accounts/Ops TeamReports to: Sales DirectorSalary Range: $70,000 - $80,000About UsAt Clove & Twine, were redefining corporate gifting by curating remarkable, sustainable gifts that foster authentic connections. Our mission is to elevate gifting beyond mere transactions, creating lasting impressions through thoughtfulness and quality.We envision a world where corporate gifting becomes a powerful conduit for authentic relationships and sustainable impact. Through our commitment to remarkable, sustainable gifts, we aim to transform the art of gifting into a catalyst for positive change, fostering meaningful connections that celebrate people, nurture the planet, and leave a lasting impression that extends beyond the confines of business. Together, we strive to create a legacy of impact, one gift at a time, inspiring businesses to lead with heart, purpose, and a vision for a better tomorrow.Role Mission StatementThe Sales Operations and CRM Specialist is pivotal in bridging the gap between Sales, Operations, and Marketing, ensuring seamless workflows, tool optimization, and enhanced sales productivity. This role requires ownership of our CRM system, driving data-informed strategies, and fostering cross-departmental alignment to ensure operational excellence.Core ResponsibilitiesOperational Strategy & Workflow OptimizationAct as the primary liaison between Sales, Operations, and Marketing to align workflows and processes.Oversee HubSpot CRM, managing automations, reporting, and integrations (e.g., Shopify, Monday.com, and other apps).Identify and resolve inefficiencies in sales and operational workflows using automation and process standardization.Sales Enablement & ReportingDevelop and present reports on key sales metrics (e.g., conversion rates, client engagement, deal stage progress).Establish and implement account management rules, including outreach criteria and resource allocation.Manage incentive structures and calculate monthly commissions to encourage desired sales behaviors.Track and analyze key performance indicators, providing actionable insights for optimization.Marketing IntegrationCollaborate with the Marketing team to guide campaign spending based on sales performance and engagement data.Ensure cohesive client outreach strategies to maximize conversions while avoiding over-contacting.Training & SupportTrain and support the Sales team on CRM tools, sales best practices, and data-driven decision-making.Develop and maintain playbooks and SOPs for CRM usage, sales workflows, and tool integrations.Technology ManagementOversee integration and automation of third-party tools (e.g., Zapier, Shopify, Plytix) into HubSpot.Conduct annual audits to ensure data cleanliness, workflow accuracy, and system scalability.QualificationsExperience & Expertise3-5 years in sales operations, CRM management, or a similar role.Proven experience managing and scaling mid-sized sales teams.Deep expertise with HubSpot and automation tools like Zapier.Strong track record of identifying and resolving process inefficiencies.Skills & CompetenciesTechnical Proficiency: Mastery of CRM systems and integrations (e.g., HubSpot, Shopify, Monday.com).Data Analysis: Strong analytical skills for evaluating performance metrics and generating actionable insights.Project Management: Exceptional organizational skills to manage multiple priorities simultaneously.Communication: Strong interpersonal skills for cross-departmental collaboration.Problem-Solving: Proactive, resourceful approach to challenges and continuous improvement.Cultural FitAlignment with Clove & Twines values: sustainability, accountability, and exceptional service.Collaborative, we before me mindset.Enthusiasm for learning and innovation in a fast-paced environment.Brownie PointsFamiliarity with project management tools.Experience in fast-paced, client-driven environments.Knowledge of the corporate gifting industry.What We Offer31 days of PTOMaternity/Paternity LeaveHealthcare/Vision/Dental Insurance401k ProgramTwo weeks off at the end of each yearFriendly and adventurous company cultureZero tolerance for egosBeautiful open-floor-plan office with lots of plants and sunlightDog-friendly officeDiscounts on remarkable gifts for friends and familyWhat Were LikeAt Clove & Twine, our culture is centered around the power of relationships and the impact of thoughtful, sustainable gifts. We are a tribe united by a shared mission to deliver exceptional gifting experiences. Our values include:People-Centric Approach: Fostering empathy, understanding, and meaningful connections.Accountability and Ownership: Empowering team members to take full responsibility and maintain high standards.Continuous Learning and Adaptability: Encouraging curiosity and innovation.Optimism and Resilience: Seeing opportunities in challenges and fostering a positive work environment.Our work environment is dynamic, collaborative, and supportive. We celebrate diversity, promote professional growth, and offer flexibility and unique benefits to support work-life balance.Join Us If you resonate with our values and want to be part of our mission to deliver remarkable corporate gifts, wed love to hear from you.We celebrate diversity and are committed to equality. Everyone is welcome, and we think everyones awesome. recblid pl2xxikwmt4mutlvofll8dr1zjewpg