Field Service Technician at Alfa Laval Global in Newburyport, Massachusetts

Job Description:

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.


As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.



Who You Are



You are an initiative-taking collaborator with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks.



About the job



Join our Contherm team as a Field Service Technician, and use your technical and mechanical skills to provide support to our global customer base. Alfa Laval Contherm products are scraped-surface heat exchangers, designed for heating and cooling operations in the continuous and semi-continuous processing of a vast number of food, health, and beauty products.


Provide both field and technical service support for worldwide customer base of Contherm Scrape Surface Heat Exchangers.

• Use product and process knowledge to adequately support troubleshooting initiatives.
• Call on customer base and be the face of Alfa Laval Service.
• Quote and process orders for spare parts, machine repairs and equipment upgrades.
• Provide on-site and remote technical support for Service and Service Sales Engineers.
• Perform equipment mechanical and thermal audits.
• Provide technical training to internal and external partners.
• Support testing and demonstration of Contherm equipment.

This is a hybrid position located in Newburyport, MA with a travel requirement up to 50%



What you know



You have a High School Diploma or GED and:

• 4+ years of relevant technical experience
• Mechanical application skills, refrigeration system knowledge, electrical controls and troubleshooting, or heat exchange understanding
• Excellent communication and people skills when face to face, emailing and by phone.
• Customer-oriented mindset
• Ability to communicate to all levels of customers clearly and accurately.
• Thorough knowledge of tools and testing instrumentation
• Computer skills, with proficiency in MS Office (Excel, Word, Access, and PowerPoint)
• Strong Excel skills is a plus for this role
• Empathy, Presence, Initiative, Teamwork
• Self-directed, highly driven, ability to multitask, prioritize workload and responsible
• Wiling and ability to travel up to 50% of the time
• Valid driver's license required

Physical and Environmental factors:

• Must be able to lift 70 lbs.

What's in it for you



We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully


consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $35.00 to $40.00 hourly, plus travel and overtime.


Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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