Regulatory Analyst at Texas New Mexico Power in Albuquerque, New Mexico

Job Description:

Job Title: Regulatory Analyst

Job ID: 6088836

Department: Regulatory Policy & Case Mgmt


Posted Date: 01/08/2025

Close Date: 11/03/2025

Location: PNM, Albuquerque, NM

Full/Part Time: Full-Time

Regular/Temporary:Regular

POSTING DEADLINE

This position is posted until filled.

PREFERENCES

Experience in pricing, regulatory compliance, and electric utility billing is a plus and a key factor for this position.

JOB DESCRIPTION

Salary Grade: G05
Minimum Midpoint Maximum
$86,016 - $116,120 - $146,226

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Given the financial nature of this position, this position has been defined as a position requiring a credit check. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.

SUMMARY:
Responsible for the PNM Customer Information System (CIS) Banner and Complex Billing application systems rate framework. Supervises the Rate Framework team and develops staff to ensure critical business continuity. Provides guidance and technical expertise related to the development and implementation of complex pricing and rate structures in the CIS and Complex Billing applications. Facilitates the development and implementation of PNM's Rate Framework and System Application directly with cross functional business area resources to ensure the rates and system application achieve and maintain revenue and regulatory compliance as required by the New Mexico Public Regulation Commission (NMPRC).

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Works cross-functionally with key departments to develop the rate framework within the CIS Banner billing system including developing new rate logic and creating new rates timely and in accordance with regulatory requirements.
Maintains the integrity of the CIS Banner rate framework and ensures continued compliance of existing current rates within the billing system including timely inactivation of old or expired rates and timely updates to current existing rates as required by regulatory requirements.
Responsible for the development of new complex bills and the integrity and accuracy of complex billing including the creation of any newly needed manual controls, e.g., checklists and secondary reviews as required by SOX requirements.
Supervises the rate framework team and develops staff members to ensure critical business continuity. Establishes clear direction and expectations for both individual and group outcomes.
Acts as the subject matter expert on all projects related to or impacting PNM's CIS Banner rate framework and system billing applications.
Collaborates closely with BTS Banner Development and Support teams on all matters related to rates and billing system applications.
Develops and provides communication summarizing rate changes implemented to other key business groups within customer experience.
Responsible for the interpretation and review of customer rate pricing and rate related contacts (e.g., PPAs, Form A, Form B, Form C contracts, Investment Credits, EDR rates, etc.) for billing implementation into PNMs CIS Banner billing system or Complex Billing application.
Responsible for review and interpretation of testimony and tariffs to implement rates in collaboration with the Pricing department.
Responsible for remaining current with Regulatory developments that impact PNM rate framework and Customer Service system applications.
Responsible for coordinating with Utility Accounting, Tax Compliance, and Legal to ensure that rates and billing are completed accurately.
Responsible for detailed customer bill quality control activities such as: bill reviews, special billing reviews and audit of both systematic and manual control activities.
Responsible for compliance to all SOX requirements related to the Rate Framework and Systems Application functions and mitigates any discrepancies and/or deficiencies identified in a timely and effective manner.
Works with internal and external auditors to resolve inquiries related to rate implementation, rate change, and complex billing operational and SOX controls.
Leads monthly meetings with Pricing, BTS, and Regulatory to coordinate knowledge/development related to ongoing projects and upcoming rates.
Provides training to internal and external stakeholders, staff and other departments about rates, the CIS Banner rate framework and complex billing.

COMPETENCIES:
Advanced knowledge and understanding of Company processes and the regulatory processes of the NMPRC and other applicable state and federal regulatory agencies requirements related to electric rates and tariffs, revenue processes and customer service billing functions.
Advanced knowledge of PNM's CIS Banner system and application related to rate framework and system application.
Advanced knowledge of the electric utility industry.
Advanced knowledge and understanding of all customer service processes, customer rate classes, revenue support billing and processing procedures.
Knowledge of NM PRC utility rules, rate tariffs and regulatory requirements related to customer service functions.
Ability to lead and develop staff members and establish clear direction and expectations for individual and group outcomes.
Knowledge of Revenue Operations SOX compliance requirements.
Ability to influence and build consensus within a cross functional team environment where the customer experience and regulatory compliance is the focus.
Ability to work with complex financial and mathematical concepts.
Ability to exercise sound judgment to achieve desired performance, minimize costs and meet schedules.
Ability to identify and resolve complex problems in a timely manner.
Ability to handle multiple complex assignments concurrently.
Strong organizational and detail-oriented skills. Strong time management skills and the ability to prioritize and multi-task on concurrent projects and deliverables.
A self-starter, self-directed and accountable.
Ability to demonstrated high personal integrity.

QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
Bachelor's degree from four-year college or university in accounting, business, finance, or a related field with seven to nine seven years of related experience including two years supervisory experience, or equivalent combination of education and/or experience related to the discipline.
Utility Rate Framework, Pricing or Regulatory experience preferred.
Project management experience preferred.

SUPERVISORY RESPONSIBILITIES:
Conducts interviews, appraises performance, rewards, and disciplines employees, addresses complaints, and resolves problems. Coaches, mentors, directs, and reviews the professional development of staff.
Designs, organizes, prioritizes, schedules, and leads work assignments.
Establishes measurable metrics that align with and ensure achievement of company and departmental goals.

COMMUNICATION SKILLS:
Ability to read, analyze, write, and interpret documents, including operating procedures, instructions, general business periodicals, professional journals, technical procedures, governmental regulations, and correspondence.
Ability to write reports, testimony, business correspondence, and procedural manuals.
Ability to read, analyze and summarize complex rate structures, the impact of rate implementations or rate changes in a simplified and understandable format and delivery.
Ability to effectively present information and respond to questions from groups of directors, managers, stakeholders, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to apply and work with mathematical concepts such as probability, prorations, discounts, interest, ratios, and percentages.

COMPUTER SKILLS:
Advance knowledge and strong ability to navigate through and discover critical information in the CIS Banner billing system and all supporting complex billing applications.
Advanced knowledge of spreadsheet, presentation and word processing software, Document Management systems, SharePoint, and similar software.
A working knowledge of analytic software, e.g., SAS, Tableau

ANALYSIS AND PROBLEM-SOLVING ABILITY:
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and apply common sense understanding to carry out those instructions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to define problems, collect data, establish facts, and develop viable and measurable solutions.
Ability to obtain and accurately analyze information.

DECISION MAKING:
Engages in a data-driven approach to decision making that benefits the customer experience and ensures accurate financial reporting.
Makes decisions that may have significant financial, operational, regulatory and compliance impact on the department.
Ability to effectively assess customer account, consumption, rate application and billing exception information to resolve and mitigate issues in accordance procedures and applicable billing, regulatory and SOX compliance requirements. Decisions made have a direct impact on the customer experience, billing accuracy and the workload of supporting departments like meter reading, the contact center, meter shop, account management and interconnection.

SCOPE AND IMPACT:
PNM's Rate Framework and System Application performs critical rate development, testing, and implementation functions that directly impacts the accuracy of over 500,000 customer bills and over $1 billion annual revenue. This position impacts the ability to timely and accurately bill, collect and report millions of dollars in revenue to the general ledger ensuring the company's financial health. This position requires specific rate, tariff, pricing, and utility accounting knowledge as well as banking, bankruptcy, credit and collections, billing and exceptions processing business knowledge. Billing errors that result from the incorrect or untimely application of rates and tariffs may result in a significant financial and reputational impact on the customer, the company's regulatory compliance, accuracy of the financial statements and potentially damage client/customer relationships.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit for long periods of time.

#PNM

DOT STATEMENT

This position performs one or more covered or "safety sensitive" tasks that are regulated by the Department of Transportations (DOT) natural gas pipeline or commercial motor vehicle driver related regulations. Both types of jobs require that all individuals meet specific criteria, training, and pre-employment qualifications as defined by the DOT, which may include physical examinations and/or successful background information as required for the specific job.

PI259602347

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