Directly oversee coding functions and education of offshore coding teams to ensure calibration and consistency of work product
Develop coding orientation and training programs in collaboration with coding managers
Educate coders/new hires on client guidelines, computer systems, and EMRs
Monitor accuracy of coder work product
Responsible to be primary liaison for external vendors
Responsible for working with clients and Coding Managers to develop client specific guidelines, policies and procedures
Ensure client guidelines, policies, and procedures align with standard coding guidelines
Ensure coding team is kept current with regulatory and/or client changes through regular communication and development of training materials, when applicable
Provide consultation and expertise to internal management in the planning, implementation, and delivery of coding education
Assess the educational needs of coding staff and develop or resource materials to meet those needs
Develop or resource all required training materials and coding aids for both formal training and use by coders in daily work
Reliably demonstrate an excellent attitude
Provide exceptional customer service to external and internal customers/clients and teammates
Minimum Requirements:
Ability to work evening shift
Minimum of 2 years’ experience working with offshore teams
Credentialed through AHIMA or AAPC
Strong general understanding of coding systems such as ICD-10, CPT, and HCPCS
Minimum of 3 years current coding and/or audit experience
Specialist in pro fee documentation and coding for emergency department physician services
Minimum of 3 years’ experience in an educational or training role
Excellent verbal and written communication skills
Strong organizational, multi-tasking, and time-management skills
Ability to design and develop effective teaching materials and curriculum
Must be detail oriented and able to follow subjects to resolution
Must be able to act both independently and as a team member
Preferred Qualifications:
Familiarity with coding software, medical billing systems, and online education platforms
Strong analytical and problem-solving skills to help coders understand complex coding requirements
A authentic interest in teaching and mentoring people
The ability to work with diverse learners and adapt teaching methods accordingly