Night Shift IT Technician at The Judge Group Inc. in Phoenix, Arizona

Job Description:

Location: Phoenix, AZ

Salary: Depends on Experience

Description: Our client is currently seeking a Night Shift IT Technician to provide technical support by applying basic understanding of computer systems, products and services. Helps maintain information technology service, functionality and user satisfaction by answering questions and/or resolving routine problems.



This role is Fully Remote, but candidates MUST reside in the state of Arizona.




Schedule Info (Monday to Friday): First 30-60 Days training on day shift (some shadowing on the night shift after 30 days). After training shift will be 8 hours starting at 3:00am AZ time.


This job will have the following responsibilities:

• Provides technical support by applying basic understanding of computer systems, products and services in one of the following areas: help desk, PC/desktop systems or computer operations.


• Supports business operations by providing technical support and delivering reliable high-performance applications and technical services.


• Monitors and controls systems, applications or equipment.


• Resolves issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures.


• Ensures user satisfaction by diagnosing and quickly resolving issues using established guidelines.


• Takes the necessary steps to recognize, research, isolate and resolve problems.


• Escalates more complex problems as appropriate.


• Maintains service and proper systems function by interacting with network services, software systems engineering, applications development or other information systems contacts to identify and resolve problems.


• Provides accurate documentation of issues and activity by maintaining a trouble shooting tracking log.


• Provides accurate accountability and shift transition.


• May provide proper tape validation for back-ups and offsite storage rotation by monitoring tape library activities for all systems.


• Protects the Company by handling business sensitive information with appropriate confidentiality.

Qualifications & Requirements:

• 12 to 18 months related experience in Hospitality or Hotel Services.


• Proven customer service experience.


• High School degree or equivalent certification.


• College level course work in Computer Science, Data Processing or related field nice to have.


• Basic proficiency in Microsoft Office Suite.


• Works under general supervision and follows established procedures.


• Basic technical know-how to meet job standards.


• Resolves routine problems.


• Knows when to escalate problems.

Contact: rhartmann@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now