End User Support Analyst - II at The Judge Group Inc. in Alpharetta, Georgia

Job Description:

Location: Alpharetta, GA

Description:

End User Support Analyst - II : Alpharetta, GA




Description


Targeted Years of Experience: 3-5 years

Working Model: Hybrid- The selected candidates will be required to work in the office for up to 5 days a week.

Currently people are expected to be in the office 2 days per week but we dont want to exclude it could go to 5 at some point. We don't have a schedule of which 2 days they must go in since our team varies days on when they go in that is convenient. If hired in Alpharetta, I can see them going in the same days as the manager does for instance.



Responsibilities:

• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
• Provide exceptional customer service in person, via phone and email as necessary.
• Resolve help desk issues including troubleshooting hardware and software issues.

MUST HAVE SKILLS (Most Important):

3-5 years' experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
3-5 years' experience with Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays



DESIRED SKILLS:

Experience working in At Your Service

EDUCATION/CERTIFICATIONS:

Associates degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A+, Comptia Net+ desired
Note: The selected candidates will be required to work in the office for up to 5 days a week.

Contact: akumar06@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now