HVAC Service Advisor at LONG Building Technologies in Anchorage, Alaska

Job Description:

LONG Building Technologies

LONG Building Technologies, Inc. is an Equal Opportunity Employer.

Position Purpose The Project Service Lead serves as a pivotal resource in supporting field technicians and clients in the HVAC industry. This role combines technical expertise, coordination, and customer service to ensure the seamless execution of maintenance and repair services. The Project Service Lead is responsible for generating accurate service estimates, coordinating preventative maintenance opportunities, and providing technical support to field technicians to enhance operational efficiency and customer satisfaction Benefits Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees. Essential Duties and Responsibilities To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Collaborate with field technicians to identify faulty components in HVAC systems.
• Research and recommend OEM or compatible parts for repairs.
• Provide guidance and technical expertise to field technicians as requested.
• Review preventative maintenance reports to identify repair or improvement opportunities.
• Create, submit, and track all service estimates to direct owners and facility management groups.
• Develop detailed and accurate cost estimates, including labor, materials, and parts, for HVAC repairs and maintenance services.
• Communicate repair and maintenance options to clients clearly and professionally.
• Address client inquiries and provide timely updates on the status of service estimates and ongoing work.
• Ensure a high level of customer satisfaction through proactive communication and effective problem resolution.
• Partner with the service team to prioritize and schedule repairs and maintenance tasks.
• Track and manage service requests to ensure timely completion and follow-up.
• Maintain accurate records of all service estimates and related documentation.
• Other duties as assigned.

Qualifications

• 2 year Technical degree and 4 years of related HVAC work experience or the equivalent combination of education and experience.
• High computer literacy and proficiency with Microsoft Outlook, Word, and Excel.
• Capability to communicate effectively, both verbally and in writing.
• Strong understanding of HVAC systems, components, and repair procedures.
• Proficiency in using software tools for estimation, scheduling, and record-keeping.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, technicians, and management.
• Strong organizational and time-management skills, with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Physical Requirements

• This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
• This position may require lifting to 50 lbs. from floor to countertop and countertop to floor.
• This position may require climbing ladders and the ability to function at heights.

Environment

• Inside and outside work environment

Hazards

• High precarious places
• General construction worksite hazards
• Possible driving in inclement weather conditions

Competencies To perform this position successfully, an individual must display the following qualities.

• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards. At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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