TECHNICAL CUSTOMER SERVICE LEADER at WEG Transformers USA in Washington, Missouri

Job Description:

WEG Transformers USA


Description:

Role: Technical Customer Service Leader

Location: Washington, MO (On-Site)

Company Overview

WEG: Our Company
Founded in 1961, WEG stands as one of the largest electric machine manufacturers globally. We employ over 40,000 people and sell to more than 135 countries. Our U.S. operations are expanding rapidly, and we seek dedicated individuals to drive our ambitious growth plans.

Our Culture
As a Human Company, we value each individual's contribution and lead through integrity, ethics, and continuous support for personal development. We prioritize professional growth, human rights, diversity, and environmental stewardship. We invest in carbon reduction solutions and encourage employees to engage in community health and education initiatives.

Green Initiatives
WEG's sustainability strategy focuses on Sustainable Products and Solutions, Responsible Supply Chain, Circular and Efficient Operations, and Engaged Employees and Communities. We provide high-efficiency, low-carbon products, promote carbon neutrality, and expanded renewable energy use. We emphasize eco-efficiency in resource management and greenhouse gas reduction.

Recent Awards

• Earned the Excellence in Quality Award from Caterpillar for the third consecutive year.
• Achieved Gold certification in EcoVadis for the second consecutive year.
• Honored in Brazil with the "Executive of the Year" Award for our President and CEO for the 11th consecutive time.

Our Values
At WEG, our values are: Human Company, Teamwork, Efficiency, Flexibility, Innovation, and Leadership.

Position Overview

The Technical Customer Service Leader oversees the installation and field testing of Power Transformers (PT), addresses and resolves warranty claims, and provides full responses to requests for spare parts for Power & Distribution Transformers (DT). This role enforces internal and external policies and procedures and interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests. Additionally, it continuously monitors the performance of external contractors during and after designated services to ensure customer satisfaction and contractual compliance.

Responsibilities of Role

Safety & Security

• Handle every project with a "Safety First!" approach.
• Ensure all contractors complete OSHA training required for work / location.
• Develop and implement comprehensive safety plans and actions.

Installations / Inspections

• Coordinate the receiving, installing, assembling, and testing of power transformers.
• Review specifications to define technical requirements and scope of work.
• Discuss and establish customer requirements.

Engagement with Customers and Contractors

• Conduct meetings with customers, contractors, and WEG colleagues, including Service Team members.
• Coordinate with the production facility and WEG Supply Chain for installation & commissioning.
• Participate in project updates with WEG PMs, customers, and contractors.

Documentation Compliance

• Contract installation support on or below budget.
• Document and report promptly when projects exceed budget.
• Ensure all records for each field installation and inspection have been documented & updated.

Skills for Success

• Interpret technical layout drawings.
• Demonstrate analytical skills.
• Exhibit strong organizational and team development skills.

Benefits

WEG offers competitive compensation, exciting career growth opportunities, and excellent benefits, including:

- Paid vacation

- Medical and dental coverage

- Vision benefits

- 401(k) retirement plan

- Health savings accounts

- Life insurance

- Disability insurance

- Employee Assistance Program (EAP)

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require a special accommodation in order to participate fully in our recruitment experience. Please contact us at 1-636-239-9300 should you need a referral to the recruiter for this requisition for an accommodation.

Apply Today!

If you are passionate about Customer Service & After Sales Support and want to contribute to a growing company, apply now!

More @ weg.us/careers & WEG Homepage.

Requirements:

Basic Requirements

• Associate's degree from an accredited two-year college or equivalent experience.
• Knowledge of transformer operation, functionality, and troubleshooting, or the ability to learn.
• Ability to work with diverse groups and manage projects to completion.
• Proficiency with computer programs, including spreadsheets and custom software.
• Current work authorization for employment in the United States or ability to qualify if sponsored.
• Successful completion of application, talent assessment, interview, background check, and drug screen.
• Safety-sensitive position: will screen for THC.
• Ability to travel to customer sites across North America, primarily within the United States.

Preferred Requirements

• Extensive background in power transformers.
• Bachelor's degree from an accredited four-year college or university.
• Five years of experience in transformer design, manufacturing, and/or service.
• Project management knowledge and/or experience.
• Knowledge of IEEE standards, such as C57.93-2007 or the latest.
• Resides within a reasonable commuting distance of Washington, MO.
• Fluency in Spanish.

PI259606796

Salary:

$87,775.00

Apply Now