Campaign Marketing Manager at Zendesk in San Francisco, California

Job Description:

Zendesk

Remote, United States
R29613

Job Description

Zendesk is seeking a Global Demand Generation Marketing Manager to drive global demand campaigns, with a particular focus on creating demand in the HR and Employee Experience (EX) space. This role will be instrumental in nurturing open opportunities and building a pipeline to grow our Employee Service solutions. You’ll collaborate closely with regional marketing, product marketing, and sales teams to create integrated campaigns that generate pipeline and bookings.

The ideal candidate has a strong background in demand generation for ITSM solutions, employee experience or employee service initiatives. Experience building end-to-end marketing campaigns, driving demand for digital events, and developing content strategies is key, as is accountability for business outcomes. You should be a team player with strong influence management, cross-functional collaboration skills, and an interest in learning new AI and marketing technologies. Join a team that values creativity, inclusivity, and impact.

Responsibilities:

• Campaign Strategy and Management: Support the development and execution of global, always-on demand campaigns with a focus on IT audiences, including quarterly webinars, content pieces, and promotional strategies to nurture open opportunities. Build and manage global integrated marketing campaigns targeting key personas in IT/HR, employee service and operations. Develop a deep understanding of the buyer's journey for our IT and ES solutions to inform campaign strategy.

• Content & Messaging Development: Collaborate with product marketing and leverage data insights to understand target audience segmentation, align campaign and product messaging, and develop content strategies relevant to the IT and ES landscape.

• Cross-Team Collaboration: Work closely with cross-functional teams—regional marketing, product marketing, performance marketing, communications, localization, content marketing, brand, web, internal communications, and more—to deliver integrated demand campaigns across all channels. Partner with sales enablement and ops teams on campaign implementation, lead follow-up, and performance tracking.

• Global Partnership: Partner with regional marketing teams to execute the global campaign across AMER, EMEA, LATAM, and APAC. Develop and deliver a repeatable marketing strategy and execution model packaged into Marketing Kits that regional and channel teams can utilize to run activities effectively.

• Measure & Optimize: Collaborate closely with marketing analytics to set pipeline targets for each campaign, evaluate campaign and channel performance, and implement data-driven optimizations to meet objectives.

Qualifications:

• 3-5 years of marketing experience, ideally with a focus on demand generation in a B2B SaaS environment

• Proven experience in end-to-end execution of global marketing campaigns targeting IT, EX and ES audiences

• Ability to leverage audience data to inform optimal targeting and campaign strategy

• Strong writing and messaging skills, especially around IT and employee service topics

• Experience managing multi-channel campaigns and working with external agencies

• Quick learner who thrives in a fast-paced, dynamic environment

• Creative, innovative, and solutions-oriented with a knack for problem-solving and program improvement

• Strong organizational skills with attention to detail and ability to manage multiple projects

• Data-driven approach to campaign optimization and performance tracking

• Strong communication skills across all levels, from marketing and sales teams to executive stakeholders

• Positive, collaborative, and energetic, with a focus on building effective relationships and influencing change

• Bias for action and high-quality results with a focus on timely delivery

Where We Work:

Fully Flexible

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

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The US annualized base salary range for this position is $103,000.00-$155,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

PI259608322

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