Patient Services Coord. II-Waltham at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for support staff.


32 hours - Monday through Friday 8:30am -5:00pm



Qualifications



Responsibilities:

• Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.


• Submit prior authorizations to insurance company for medication and formula requests.


• Provides support and information to providers to problem solve and manage complex administrative patient issues


• Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues.


• Understands financial services and self-pay resources and provides patients with information as needed.


• Triages and manages more complex telephone calls, utilizing courteous customer service skills.


• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.


• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection.


• Schedules patient appointments for specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing.


• Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed


• Assists with training and orientation of new staff, where applicable.


• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.


• Works on special projects as directed.

QUALIFICATIONS:

• High school Diploma required


• Associate's degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable


• Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting

Skills/Abilities/Competencies:

• Knowledge of computer skills necessary to use appropriate modules of Epic, electronic medical record modules, and Microsoft Office products.


• Good command of the English language, including medical terminology


• Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.


• Ability to work independently or within a team environment


• Excellent and effective interpersonal and communication skills

Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Onsite



Work Location


175 Cambridge Street



Scheduled Weekly Hours


32



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now