Clinic/Practice Assistant, Orthopedics - Somersworth at Partner's Healthcare in Somersworth, New Hampshire

Job Description:

Site: Wentworth-Douglass Hospital


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.


Our practice is located at 7 Marsh Brook Drive, Somersworth, NH 03878. We are one of the largest and most trusted providers of orthopedic care in both the Seacoast region and the state of New Hampshire. Whether our patients need a joint replacement or have suffered a traumatic injury, they can count on our team of specialists!


We have been a leader in sports medicine for more than 30 years, with practices located in Somersworth, Lee, and Portsmouth. We are the official orthopedists and team physician group for the University of New Hampshire in recognition of our advanced training and ability to understand complex sports injuries.


Are you ready to bring your talent to this team and join us in moving health care forward?



Job Summary
We are seeking a full-time, 40-hour Provider Services Coordinator to support the practice onsite, Monday-Friday 8:00am-5:00pm. The Provider Services Coordinator will provide a broad level of administrative duties relevant to orthopedic surgery operations. Provider Services Coordinators support every aspect of a providers work life, including the management of clinic and Operating Room schedules, assistance with scheduling referrals, steady communication with equipment representatives and operating room staff, and general administrative support for both patients and health care providers in a high-volume setting.


Responsibilities Include:


Schedules and reschedules surgeries, office procedures, and all other patient appointments, including emergency or add on appointments.
Demonstrates critical thinking skills, effectively resolving issues regarding patients, unusual events and/or practice-based problems.
Collaborates with physicians and other disciplines in the coordination of patient care planning, to include coordination outside referrals, general surgery, and other specialty offices. Includes review of insurance coverage limits and coordinating referrals with PCP office.
In a timely manner, informs appropriate leaders of relevant information affecting any function of the practice, e.g. patient occurrences, clinical situations, etc.
Arranges provider schedules, managing daily schedule for physicians by following clinic guidelines in place related to volume, hours, availability and other related scheduling guidelines.
Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow as needed.
Provides telephone assistance to callers, communicating effectively and routing information to providers and staff as appropriate.
Communicates with patients in a manner that is consistent with WDH service expectations, and the Language of Caring program as outlined in support of patient satisfaction. Verifies patient using two patient identifiers.
Notifies patients and/or relays provider recommendations based on the specific direction/instruction of the physician or provider. Caution used when communicating on the phone in patient care areas as well as appropriate response and communication via the patient portal.
Works effectively and cooperatively with other members of the team to identify opportunities for improvement in Press-Ganey results and actively participates in recommending plans of action to address any identified issues.
Works effectively and cooperatively with other members of the team to identify opportunities for improving processes or other clinical initiatives within the WDH system. Actively participates in recommending plans of action to address any identified issues.
Maintains work area in a professional and organized manner.



Qualifications


Qualifications

• High school diploma or equivalent required

Additional Job Details (if applicable)


When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work.

• 3 years' experience in a healthcare office setting supporting patients directly and via phone with scheduling needs.


• Ability to handle multiple tasks and adapt quickly to changing priorities


• Familiarity with medical terminology; surgical knowledge and background preferred


• Strong computer skills


• Ability to organize work priorities and meet specific objectives under time constraints


• Demonstrated organizational, interpersonal, oral, and written communication skills

Remote Type


Onsite



Work Location


7 Marsh Brook Drive



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now