Mobile Integrated Healthcare CQI Coordinator at Partner's Healthcare in Cambridge, Massachusetts

Job Description:

Site: The Spaulding Rehabilitation Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Under the direction of the Clinical Manager, Mobile Integrated Healthcare, the CQI Coordinator assumes the primary responsibility for the implementation and coordination of the Mobile Integrated Health Quality Improvement and Quality Assurance Program (QA/QI) and staff development. The CQI Coordinator will work closely with the MIH Clinical Manager to maintain a robust quality assurance and improvement and education program for all MIH activities in the Department. This individual will be expected to operate with a reasonable degree of independence demonstrate good judgment and work ethic in the performance of their duties.


The CQI Coordinator will also work with Field Training Officers and field personnel to improve the delivery of MIH Services by improving the accuracy and efficiency of the department's processes and procedures, as well as monitoring metrics which represent the quality of care delivered and the reporting mechanisms for the delivery of care. This position requires the ability to exercise independent judgment in evaluating cases, determining necessary educational initiatives, and communicating with crews as well as a working knowledge of existing regulations, policies, and protocols.



Qualifications



Principal Duties and Responsibilities:

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.


• Participates in research, development, implementation, and maintenance of all data collection, data review, and QI projects/audits as required by the Executive Director, Operations Manager and/or Clinical Manager.


• Review electronic patient care records for quality and completion; provide appropriate feedback to improve provider's reports.


• Report Protocol violations, poor patient care and areas of concern to Clinical Manager.


• Works with the MIH Operations and Clinical Managers with patient care data interpretation and analysis for overall system improvement.


• Assist in the implementation of the MIH quality assurance plan.


• Act as an educational resource for field employees and management.


• Provide classroom in a variety of EMS related subjects.


• Keep abreast of current Massachusetts State OEMS guidelines.


• Stays abreast of industry trends, educational needs, and operational needs related to Emergency medical services and mobile integrated healthcare; recommends program enhancements, based on data and evidence.


• Enhances own professional growth and development through participation in company-sponsored training, continuing education, current business and industry publications, in-service meetings, and workshops.


• Treats all information and data within the scope of the position with appropriate confidentiality, including maintaining all policies and practices to protect PHI data and follow HIPAA guidelines.

• Provides excellent customer service and communication to patients, facilities, and corporate departments.


• Keeps well-informed of legislative and regulatory developments, new administrative techniques, and current issues through a commitment to continuous personal and professional development and quality improvement. Instills an awareness of customer service throughout the team.


• Treats all information and data within the scope of the position with appropriate confidentiality, including maintaining all policies and practices to protect PHI data and follow HIPPA guidelines.

• Duties and responsibilities of this position require timely action, as directed by management, to meet company or payor deadlines.


• Other duties as assigned.

Qualifications - External




Qualifications:
(Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)



Required:


• Associates degree in emergency medical services, healthcare or business administration, or other related degree, equivalent experience.

• MA EMT-P Certification.

• ACLS Certification.


• Healthcare Provider CPR certification.


• Minimum of 5 years' experience as a field paramedic.


• Minimum of 2 years' experience as Mobile Integrated Healthcare Paramedic.

• Demonstrated work experience in managing EMS QA/QI program.

• Valid driver's license with no driving violations.


• Driving record in compliance with department policy.

• Preferred proficiency in MS Office, RedCap, Epic, RescueNet Reporting and familiarity with other data analysis tools.

Skills/Abilities/Competencies:
(Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)



• Ability to successfully communicate (written and spoken) and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization. Ability to present facts and analyses to leadership. Ability to effectively conduct meetings, both formal and informal.


• Requires minimal direction from leadership and possesses the ability to learn quickly. Self-starter who can work alone and collaborate within a team environment.


• Strong organizational and problem-solving skills; detail oriented.


• Quality, integrity, and customer service focused with the ability to handle simultaneous projects accurately and within deadlines.


• Ability to consistently and effectively function in a fast-paced environment that includes varying or unpredictable circumstances and numerous interruptions while exercising appropriate interpersonal and critical thinking skills.


EEO Statement


SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.



Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Onsite



Work Location


1575 Cambridge Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now