Clinical Navigator, RN at Partner's Healthcare in Somerville, Massachusetts

Job Description:

Site: Mass General Brigham Incorporated


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Under the direction of the Ambulatory Safety Net nurse program manager, the clinical navigator, RN will support operations of a system-wide ambulatory safety net program including daily oversight of a team of patient navigators. This position requires leadership, sound clinical judgment, effective problem-solving skills, critical thinking, excellent organizational and interpersonal skills, some management experience, and the ability to multitask. The position requires collaboration with other teams within the Office of the Chief Medical Officer (OCMO) and with clinical departments across the Mass General Brigham Enterprise.



Qualifications

• Contribute to the design and development of current and future system-wide ambulatory safety nets including
  
  
  
  
  • Colorectal cancer
  
  
  • Clinically significant radiology results (non-imaging follow up)
  
  
  • Prostate cancer
  
  
  • Breast cancer
  
  
  • Other ASNs as needs are identified
  
  
  
  


• Support clinical consensus process for maintaining and initiating safety nets by closely partnering with clinical subject matter experts to implement protocols for prioritized conditions


• Organize, lead, and facilitate internal team meetings and MGB site-level management and staff (e.g. Endoscopy and Urology) to ensure effective communication and collaboration. Prepare meeting agendas, provide updates on relevant policies and procedures, and address concerns and challenges.


• Ensure the delivery of high-quality patient care by providing clinical oversight to patient navigators, offering guidance and support in complex cases through regular meetings and communications, and escalating issues to the nurse manager and/or medical director as appropriate.


• Implement and manage quality and safety check process to regularly review patient cases and staff workflows.


• Participate in the recruitment, hiring, and onboarding process of patient navigators.


• Oversee radiology quality and safety initiatives by ensuring follow up recommendations are completed through a closed-loop system, addressing any issues identified, and collaborating with relevant teams.


• Perform chart reviews in the electronic medical record (Epic) to determine whether important follow up care is needed and follows standard operating procedures to ensure necessary care is provided.


• Consult with the patient's PCP, specialist physicians as well as other members of the care team as needed, regarding their patients.


• Monitor and track relevant metrics, including pathology results, to ensure appropriate patient management and identify areas for process improvement.


• Understand project scope and recognize when direction from nurse manager or medical director is needed.


• Perform other duties as assigned.

This role is grant-funded through December 31, 2025, with the possibility of an extension.




Qualifications:

• Graduate of an accredited school of nursing.


• A registered nurse licensed to practice in Massachusetts.


• BSN required.


• Previous experience working in an ambulatory setting is preferred.


• At least 3 years of nursing experience required.

Skills/Abilities/Competencies:

• Strong leadership and mentoring skills


• Possess interpersonal skills to interact effectively across roles, teams and departments.


• Proficient in exercising initiative, problem solving and decision making


• Must exercise a high degree of professional judgment within the scope of licensure


• Exceptional communication skills, including strong verbal, written and interpersonal skills


• Ability to build and manage relationships in a highly complex and changing environment


• Exercise self-awareness, and adjust to feedback


• Fluency in PC /Microsoft applications including Word, Excel, PowerPoint, Access, Adobe Acrobat


• Experience with Epic EHR

Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Hybrid



Work Location


399 Revolution Drive



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now