Practice Assistant II - HYBRID - Vascular Surgery at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
General Summary/Overview Statement:


Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care
, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.


All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:


People: Focus on serving the community through collaboration and respect


Self Management: Accountability, professionalism and commitment to growth and development


Organization: A commitment to quality, service and exceptional performance


Meeting these expectations is key to the success of the department and the organization.


Essential Functions


• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills


• Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.


• Coordinate calendar and schedules including: coordinate calendars for several surgeons and physician assistants


• Schedule all clinic appointments, surgeries, testing, and procedures for surgeons


• Assist with training and orienting staff as needed


• Provide cross coverage as needed


• Assist with obtaining authorizations and referrals for clinic visits, surgeries and procedures


• Follow HIPAA guidelines for the management of patient privacy and confidentiality


• Other duties, as assigned



Qualifications



Qualifications - External



• High school diploma or GED required; post-high school education preferred.


• Minimum three years of applicable work experience required.


• Additional training in office systems preferred.



SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:



Technical skills required:


• Knowledge of practice operations and standards.


• Understanding of procedures including filing, copying, scanning, printing, and faxing.


Phone skills:


• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.


Verbal skills:


• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.


Organization Skills:


• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.


• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.


Writing Skills:


• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.


System Skills:


• Ability to type and enter data at an entry level. Entry level understanding of applicable systems.


• Understanding of the appropriate use and importance of related forms.


• Basic understanding and use of medical terminology.


• Basic comprehension of insurance types and referral process.


• Basic comprehension of registration and fiscal information.


• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.



WORKING CONDITIONS:



Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.



HOSPITAL WIDE RESPONSIBILITIES:



Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.



Additional Job Details (if applicable)



Remote Type


Hybrid



Work Location


75 Francis Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.