Supervisor, Food Services at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: Massachusetts Eye and Ear Infirmary


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


Youssef Bahami promoted to Operations/Production Manager



Job Summary
Supervises and assists the morning and evening shifts in accordance with established methods, assembly, preparations, and otherwise readies for service several foods such as salads, sandwiches, desserts, fruits, etc. Assists in the planning, organizing, and direction of all cafe activities. Has general responsibility for all revenues generating operations. Under supervision receives cash (or charge request) for items to be purchased after totaling on the cash register, total's customer's purchase.



Qualifications




ESSENTIAL FUNCTIONS:


1. Assist as needed in all retail daily and nightly openings.


2. Oversees reconciliation; Count and record all cash, charges and register data/deposits. Counts cash drawer at closing time, records amount and secures safe.


3. Oversee the operation of the cafeteria daily, ensuring high standards of sanitation, creative presentation of products, and friendly responsive service.


3. Sets up service area for tray assembly line. Works at assigned station during line service. Places food items on tray following patient menu requests and portion servings.


4. Responsible for all payroll activity.


5. Takes full charge of catered events in all administration of pre and post catering events. Assists in the setup, delivery and pickup of catered functions.


6. Give break to cashiers as needed


7. Responsible for assigning employees to workspace areas, ensuring that there is always adequate staffing.


8. Maintains quality standards regarding food preparation, storage, and service. Ensures all employees adhere to standards of dress, cleanliness of work.


9. Maintains inventories and places orders with vendors according to department policies.


Demonstrates the knowledge and skills necessary to provide service appropriate to the age of the patients served in the department. Must be able to cover at all sites when needed. Provides feedback to management team in order to ensure the highest levels of service in all aspects of the dietary department. Ensures kitchen and cafeteria are locked and secured at end of shift. Provides input for evacuations of hourly staff Works with food service employees and p.m. kitchen and cafeteria staff to ensure patients are served properly and in an efficient manner; assists with training. Resolves customer complaints, including patients, cafeteria, and catered events.





EDUCATION AND EXPERIENCE:


High school graduate or equivalent. 2-3 years of food service experience. Must read and speak English.





WORKING CONDITIONS:


Stands all of the shift. Lifts up to 40 pounds.





PHYSICAL REQUIREMENTS:


Exposed to slippery floors. Must adhere to Category 1 precautions regarding infection control.




Additional Job Details (if applicable)



Remote Type


Onsite



Work Location


243-245 Charles Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Rotating (United States of America)



EEO Statement:


Massachusetts Eye and Ear Infirmary is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.