Moodle Application Specialist at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


The DCR's mission is to increase the quantity, quality, and efficiency of clinical research at MGH. DCR nurtures and empowers the next generation of clinical research investigators, supports study staff, and provides guidance, resources, and tools to all members of the clinical research community. DCR provides navigation, consultation, hands-on direct support, and education through fifteen Units, nine Centers, and the Support Services Core.
The Center for Clinical Research Education (CCRE) in the Division of Clinical Research (DCR) provides high-quality training and education for clinical researchers at MGH and Mass General Brigham (MGB). The CCRE offers over 200 live and online courses annually, reaching over 16,000 participants from various disciplines and backgrounds. The CCRE uses Moodle-based OpenCourses as its Learning Management System (LMS) to host and report on courses and user metrics.


The Moodle Application Specialist is a crucial member of the CCRE team, responsible for updating and maintaining the OpenCourses LMS system environments and developing, maintaining, and updating the Moodle LMS and Moodle Plugins.


• Maintain Learning Management System based on the Moodle platform by adding plug ins to update courses in the OpenCourses environment.
• Perform application design, implementation, and maintenance following the Software Development Lifecycle(SDLC).
• Conduct application testing and maintain documentation.
• Troubleshoot and debug code.



Job Summary
Summary
Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in the training and support of end users.


Does this position require Patient Care?
No


Essential Functions
-Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.


-Assists with the development and execution of testing plans and other software quality assurance tasks.


-Trains end users on the operation of software applications. Assists with the development of end user documentation.


-Provides ongoing support of the software applications by identifying and resolving issues, escalating as needed for timely resolution.


-Provides high quality, customer-focused services.


-Runs reports and performs other tasks associated with the ongoing operation of the software environment.



Qualifications


Education
Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required


Can this role accept experience in lieu of a degree?
Yes


Licenses and Credentials


Experience
Related IT experience, ideally in healthcare IT environment 0-1 year required


Knowledge, Skills and Abilities
- Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
- Ability to document workflows and business processes.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Problem-solving skills.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.



Additional Job Details (if applicable)



Physical Requirements

• Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occasionally (3-33%) 20lbs - 35lbs


• Carrying Occasionally (3-33%) 20lbs - 35lbs


• Pushing Rarely (Less than 2%)


• Pulling Rarely (Less than 2%)


• Climbing Rarely (Less than 2%)


• Balancing Occasionally (3-33%)


• Stooping Occasionally (3-33%)


• Kneeling Rarely (Less than 2%)


• Crouching Rarely (Less than 2%)


• Crawling Rarely (Less than 2%)


• Reaching Occasionally (3-33%)


• Gross Manipulation (Handling) Constantly (67-100%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type


Remote



Work Location


185 Cambridge Street



Scheduled Weekly Hours


1



Employee Type


Per Diem



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now