Staff Assistant, III at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Under general supervision provides clerical support to leadership and associated administrative staff throughout the Department. The Staff Assistant III must display a high degree of initiative, be engaged and able to problem solve, enjoy a working environment that is high-profile and fast-paced, can prioritize work within an environment of competing demands, and provide administrative support to a diverse group of our workforce. Customer Service - Greets internal and external customers in a manner that ensures the customers' needs and expectations are met - Effectively interacts with all levels of management - Provides Call Center coverage, including customer interactions Clerical Support - Performs general clerical duties including photocopying, scanning/faxing, filing, and other general office duties as needed. - Performs general word processing duties to include letters, memos, and other types of correspondence. - Organizes own work according to priorities set by the manager. - Assists with function arrangements such as ordering refreshments, providing for audiovisual equipment, scheduling meeting rooms, etc. - Provides administrative support for projects such as maintaining databases and running routine reports. - Maintains office files and record-keeping procedures - Expected to proactively follow through on tasks assigned and provide periodic updates to the Operations Manager or Director. - Maintains the physical environment of the office. - Orders and maintains office supplies inventory and office equipment. - Processes check requests for business expenses, services, and reimbursements. - Processes and reconciles check deposits and invoices. - Purchases, via ebuy, products and services as requested. - Provides coverage for other support staff during vacations, illness, and breaks. - Performs other duties or special projects that are department or unit-specific, and that are appropriate to this level of position at the manager's request.



Qualifications


Minimum of 2-4 years of general office work experience - Excellent interpersonal skills and customer service skills required for high volume, extremely interactive office environment - Strong judgment and prioritization skills - Intermediate level of MS Word, Excel, PowerPoint and Access - Typing 55-65 WPM - Ability to handle confidential information - Ability to work independently - Ability to work well under pressure - Ability to prioritize work



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


66 Blossom Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.