BUSINESS SPECIALIST / 24 HOURS / EVENINGS- BWH EMERGENCY DEPARTMENT at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT: At Brigham and Women's Hospital we are dedicated to delivering life-giving breakthroughs. We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity. Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake. We are a scientific, clinical and academic power house with a long history of firsts - architects of innovation for life. Together, we are finding new ways to predict, prevent, and treat the most challenging diseases, while delivering world-class care with a profoundly human touch. With so many breakthroughs within reach, we know that the time to confront the world's toughest medical challenges is now. Together, we can transform the future of medicine with Life. Giving. Breakthroughs. Join us. PRINCIPAL DUTIES AND RESPONSIBILITIES: • Function as a customer service liaison to patient and family members. • Promote a philosophy of patient/family focused care in all interactions with patients, families, and hospital personnel and focus on understanding and meeting the customer's needs. • Provide hospital/unit information for all customers upon request while maintaining confidentiality. • Perform administrative support functions for the Emergency Department and Observation Units. • Act as an information coordinator and resource to Attending Physicians regarding managed care issues.



Qualifications


- High school diploma or equivalent required, partial college or secretarial school preferred. - computer Knowledge and data entry experience required. - ability to read, write and perform arithmetic calculations in English required. - One year of customer service/administrative Support in medical, physician Office or health insurance setting required.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


45 Francis Street



Scheduled Weekly Hours


24



Employee Type


Regular



Work Shift


Evening (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.