Switchboard Operator/Receptionist at Partner's Healthcare in Cambridge, Massachusetts

Job Description:

Site: The Spaulding Rehabilitation Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Answer switchboard console for assigned facility and staff the Information Desk. Welcome patients and visitors and assist to appropriate destination.



Qualifications



Key Responsibilities

• Phone calls are answered to meet established targets.


• Patients are assisted in making telephone calls as requested.


• Pages and announcements are completed in accordance with established standards.


• Phone logs are maintained according to established guidelines.


• Notification and reporting of hospital emergencies are carried out per established policies.


• On Call personnel are contacted after hours per established guidelines.


• Security is contacted as needed and per established guidelines.


• Patients and visitors are welcomed and assisted to appropriate destination.


• Additional department, organization, or network activities are completed per established objectives.


• PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Qualifications and Experience




Education/Degree



Required

• High School Graduate of equivalent required

Skills



Required:

• Knowledge of switchboard practices, paging procedures and equipment.


• Computer proficiency required. Microsoft office applications preferred with ability to learn new software.


• Effective verbal, electronic and written communications skills using the English language.


• Highly developed communications and interpersonal skills, working with diverse population.


• Work independently, be self-directed and contribute as a member of a team.


• Anticipates challenges and develops and implements strategies for addressing them.


• High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Additional Job Details (if applicable)


Mon-Fri 7am-3:330pm



Remote Type


Onsite



Work Location


1575 Cambridge Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now