Patient Services Coord. II at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
MGH Beacon Hill Primary Care (massgeneral.org) Under the supervision of the Practice Manager, the Patient Service Coordinator II (PSC II) works with all levels in the organization, including physicians, nurses, and other clinical staff members, to ensure a quality-based, customer-oriented workflow. The PSC II handles incoming phone calls to the practice, reviews and books patient scheduling requests in EPIC, and works closely with the administrative and clinical teams to triage patient calls. The emphasis is placed on the ability to communicate effectively and exhibit a high degree of customer service, manage confidential patient information, and organize priorities in a detailed manner. The PSC II may also initiate Clinical Messages via Epic, relaying information from patients to the clinical staff and is a crucial member of the team's communication structure.



Qualifications


- Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment Scheduling, referral management and electronic medical record navigation. - good command of the English language. - Excellent customer service skills - Strong Interpersonal, organizational and time management skills. - ability to work collaboratively and independently. - detail-oriented. - Demonstrates Initiative and continually strives to enhance the credibility of the department. Takes ownership and responsibility for work and behavior. - ability to Problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and patients. seeks guidance and direction appropriately. - ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment. - ability to effectively evaluate all aspects of a situation and independently make appropriate and timely decisions. - Knowledgeable and compliant in all hospital, state and federal regulatory requirements, including hospital policies and procedures (where applicable to the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA). EDUCATION: - High school diploma, GED or equivalent required - Some college, Assoociate's Degree, or Bachelor's Degree preferred - Administrative or Secretarial Training Program Certificate desireable. EXPERIENCE: - Minimum 2-4 years clerical/administrative experience in a healthcare setting, or related experience with transferrable skills preferred. WORKING CONDITIONS: - High-volume ambulatory office setting



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


165 Cambridge Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.