Program Coordinator at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed. The Cardiovascular Performance Program (CPP) at the Massachusetts General Hospital Corrigan Minehan Heart Center offers comprehensive cardiovascular care and physiologic testing for active individuals, ranging from recreational exercisers to professional sports athletes. Our services can be tailored for both healthy individuals and for those with established or suspected heart and vascular disease. Our goals are to provide comprehensive and timely clinical care, advanced research, education and community outreach. Developed in 2009, our program was the first of its kind and is now an internationally recognized specialized program for athletic patients with cardiovascular disease and/or associated risk factors. Our team is looking for an energetic, organized individual to come join us in our mission to help patients with cardiovascular disease reach their goals for exercise performance in a safe and productive way. Under general supervision of the Director of the Cardiovascular Performance Program and the Administrative Manager, the Program Coordinator responsibilities include being a liaison between the program leadership and relationships with key partners across New England, managing multiple concurrent programs; analyzing program metrics and preparing data summaries; identifying and implementing process improvements, and supporting hospital staff and patients. The scope of responsibilities could range from developing patient materials and communications, to aiding providers as needed and supporting broader initiatives across the CPP as needed. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Program Responsibilities - Supports the development and implementation of operational projects including: - Defining clear and comprehensive project scope - Preparing communications and supporting materials to report out to management team, executive sponsors on project achievements and obstacles. - Identifies opportunities for improvements and increased efficiency in program operations. - Develops virtual, traditional and audiovisual materials, along with oral and written communications for patients, providers, and staff. - Supports meetings by preparing agendas, recording meeting minutes, and developing other visual supporting materials. - Meets regularly with Director concerning daily assignments, policies and procedures, and assigned projects. - Support for CPP fellowship and scheduling trainee clinic sessions - In collaboration with the Program Director and Cardiology Administration, oversees the Cardiac Performance Program website and social media accounts. Ensures that it promotes current and accurate information. • Help draft and format program updates released by the CPP for patients and other faculty as appropriate. • Key giver for employees needing access to Shared File Areas, CPET clinical informatics system, etc. • Other duties as directed. New Patient Referral Coordination - Serve as initial point of contact / oversight for direct new patient referrals and Heart Center Access Office referrals. - Screen initial patients to confirm appropriateness for CPP - Explain service offerings of CPP - Confirm our policy of collaborating with referring physicians - Determine necessity of pre-visit record retrieval / same day testing for upcoming visit - Triage new patients to CPP providers - Delegate scheduling tasks to CPP PSC - Ensure scheduling loops are closed and all referrals are vetted in



Qualifications


SKILLS & COMPETENCIES REQUIRED: This section should be a bulleted list of minimum requirements explaining the skills (what the individual is trained for) and competencies (measurable as defined by the job) necessary to perform the job. • Exceptional organizational skills, ability to organize information and to manage multiple projects at once. • Strong attention to detail • Excellent written and oral communication skills with the ability to communicate clearly and concisely. • Highly flexible and able to adapt to change quickly. • Capable of thriving in a fast-paced environment and able to work well under pressure. • High energy level, enthusiastic, and eager to help where necessary. • Ability to handle sensitive information with absolute confidentiality and seeking guidance when needed. • Ability to work independently or to escalate issues as needed. • Proficient in Microsoft Outlook, Microsoft Word, Excel, and PowerPoint, • Working knowledge of REDCAP, New Innovations, and Open Tempo are a plus. • Working knowledge of Project Management and CRM tools are a plus. QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.) - Bachelor's degree required. - 3 + years related experience required, programmatic experience strongly preferred.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Hybrid



Work Location


90 Blossom Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.