Referral Coordinator, Multispecialty - Lawrence at Partner's Healthcare in Lawrence, Massachusetts

Job Description:

Site: Mass General Brigham Community Physicians, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.


Our Mass General Brigham Medical Group community healthcare center in Lawrence has the latest in diagnostics, technology, and research. We proudly offer our patients unparalleled acute, chronic, and wellness care. Whether you visit us once a year for a physical or more often for a chronic health problem, our team will provide you and your family with the service, information, and education required to achieve and maintain good health. Our multi-specialty group practice offers a broad range of medical sub-specialties.



Job Summary
We are seeking a full-time Referral Coordinator to support our Referral Coordinator Team located at 500 Merrimac Street, Lawrence, 01843. This Referral Coordinator supports specialties including Internal Medicine, Pulmonary, Cardiology. Endocrinology, Nephrology and Allergy. The desired schedule is Monday through Friday from 8:30am to 5:00pm with the expectation that employees will be onsite for all hours worked.


Responsibilities


Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
At the conclusion of the visit, referral coordinators schedule any follow-up tests and/or procedures, specialty appointments, and provide patients with the necessary information needed to schedule external specialty appointments.
Process all prior authorizations.
Schedule internal specialty appointments.
Fax all pertinent information to all external physicians for appointments that are scheduled.
Maintain patient confidentiality.
Other duties as assigned.



Qualifications



Qualifications

• A combination of education and experience may be substituted for requirements.


• A minimum of a high school diploma or GED.


• A minimum of 1 year of customer service experience


• Must have previous experience in a medical office environment.

Additional Job Details (if applicable)


Experience handling referrals preferred.



Remote Type


Onsite



Work Location


500 Merrimack Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now