ID Program Coordinator at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
We are looking for an enthusiastic and organized individual to join our Security & Parking Department as an ID Program Coordinator. In this role, you will be the first point of contact for individuals needing assistance, and you'll be responsible for creating and managing ID badges for all authorized personnel. You'll be part of a supportive team that helps ensure the smooth operation of the hospital's security systems while delivering excellent customer service. What You'll Do: Create and distribute ID badges for hospital employees, contractors, and other authorized individuals. Ensure that everyone receiving an ID badge has proper authorization. Maintain accurate and up-to-date records, both physical and digital, related to ID badges and authorization letters. Conduct annual audits of ID badge records, ensuring accuracy and compliance. Collect and process payments for lost ID badges, ensuring timely deposits. Maintain and troubleshoot equipment related to ID badge manufacturing and record-keeping. Manage the alarm and card reader access system, ensuring authorized personnel can access restricted areas. Submit daily activity reports and offer suggestions to improve processes. Perform general office duties, including answering phones, filing, and other tasks as needed. Why Work With Us? You'll be part of an inclusive team that values innovation, creativity, and diverse perspectives. We are committed to providing reasonable accommodations to ensure individuals with disabilities can perform essential job functions and participate fully in the workplace. This is more than just a job - it's a chance to make a positive impact on the daily operations of a world-class hospital and the lives of the people we serve.



Qualifications


What You'll Need to Succeed: Strong communication skills to interact with employees, patients, and visitors in a helpful and friendly manner. Proficiency with computers and the ability to learn our systems quickly. Detail-oriented mindset to manage records and conduct audits accurately. Ability to work in a fast-paced environment, handle multiple tasks, and maintain a high level of organization. Typing speed of 40-50 words per minute is preferred. Prior office experience (2-3 years) and college or business school training are highly desired.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


10 Vining Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.