Check In Clerk - 37.5hrs/Day Shift at Partner's Healthcare in Northampton, Massachusetts

Job Description:

Site: Cooley Dickinson Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.



Job Summary
The Central Registration Check-In Clerk is responsible for checking in all ancillary patients and scheduling walk in radiology patients. The Central Registration Check-In Clerk is responsible for gathering basic registration information and ensuring the accuracy of physician orders.


This position reports to the Central Registration Supervisor and operates within established organizational and departmental policies and procedures.



Qualifications

• High school diploma or equivalent required


• Previous appointment scheduling and registration preferred


• Familiarity with insurance payers preferred


• One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting


• Demonstrated knowledge of medical terminology required


• Spelling and typing competence with computer experience required


• Familiarity with and understanding of radiology and laboratory exams preferred


• Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high-volume setting; and the ability to multitask required

Additional Job Details (if applicable)



SCHEDULE:



Tuesday, Wednesday, Thursday 9:15am - 5:45pm


Friday 10:00am - 6:00pm


Saturday 8:30am - 5:00pm



ESSENTIAL JOB FUNCTIONS:

• Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records.


• Work productively with all members of the Centralized Scheduling/Registration Team. Accept and contribute to all goals and objectives established by management.


• Receive referral and orders from physician offices, patients, their representatives, and visiting nurse associations. Schedule patients according to location of service requested utilizing the current scheduling system.


• Interact effectively with patients and doctor's offices in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated, for both the patient and the Hospital. Follow manual procedures when computer system is not functioning properly.


• Follow insurance guidelines and keep up to date with all insurance requirements and stipulations in order to obtain reimbursement.


• Effectively work within multiple computer systems to complete all registration and scheduling tasks.


• Greet and register radiology and laboratory patients via the hospital computer systems; perform scheduling function for radiology walk in patients and accurately enter radiology orders for services.


• Stay current with new regulations of the many public and private insurance companies which patients carry, such as Medicare, Blue Cross HMO's, Health New England, Tufts, Worker's Comp, and Liability - pre-authorization approval guidelines. Utilize Eligibility checkers such as Emdeon, MediFax, NEHEN and various websites. Follow guidelines in order to attain the appropriately benefit, eligibility and co-payment information and update the hospital-based computer system accordingly.


• Advise non-insured patients of Hampshire Health Connect and provide contact information.


• Provide patient information in accordance with regulations governing divulgence of information (HIPAA).


• Maintain confidentiality of all patients' records and data. Interface with medical records and billing department as required based on department, hospital and patient care needs.


• Provide coverage for extra shifts in case of unexpected absence of staff members or for vacation coverage for patient care needs. Work a flexible schedule as needed for business purposes.


• Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.


• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.


• Meet annual competency and retraining requirements.


• Attend meetings as required.


• Perform other functions/duties as requested.

Remote Type


Onsite



Work Location


30 Locust Street



Scheduled Weekly Hours


37.5



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Cooley Dickinson Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now