Information Services Service Manager at Information Services Building in Toppenish, Washington

Job Description:

Position Title: Information Services Service Manager


City: Toppenish

State/Territory: US-WA

Employment Duration: Full time

Offer Relocation: Yes

Excempt Status: Exempt

ID: 14393

Description:

Yakima Valley Farm Workers Clinic is looking for an Information Services Service Manager to join our Information Services (IS) team!

This position plans, coordinates, and supervises the day-to-day activities of the Systems Technician group to ensure efficient operation of all corporate end user computing and in clinic technology. This position works closely with other Information Services (IS) department leadership to identify, recommend, implement, and support cost-effective desktop technology and support strategies. You will have the opportunity to create a direction and vision for this group.

This role is on-site in Toppenish, WA and offers a hybrid schedule with the opportunity to work from home with periodic on-site visits in Oregon and Washington.

The ideal candidate will have a strong background in technical work, including deploying computers, troubleshooting issues, maintaining IS equipment, managing inventory and lifecycle management, and some project and leadership experience. Previous experience likely includes working at a helpdesk, working as a technician, or system administrator.

About YVFWC

At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we are more than a job. As an FQHC, we are a patient-centered medical home dedicated to serving our communities. Taking care of a patient's health means caring for them with compassion. We treat our patients how they want to be treated, regardless of where they live, where they are from, or what they can pay. Our doors are open to all, regardless of their citizenship status.

We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew" for a glimpse into our dedication to our communities, health, and families.

Position Highlights:

• $82K-$107K yearly compensation DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing 401(a) & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, Employee Assistance Program (EAP), and much more.
• Relocation allowance is available.

Key Responsibilities:

• Lead, coach, and evaluate the Systems Technician team
• Support staff development and training
• Recruit, orient, and onboard new staff
• Oversee setup, maintenance, and support of IT equipment
• Plan and coordinate team activities for efficiency
• Gather and act on customer feedback for service improvement
• Ensure device security and manage inventory
• Communicate priorities and updates with the team and IS leadership
• Plan and implement projects, ensuring timely completion

Qualifications:

• Associate’s degree or higher in Computer Science, Information Technology or related field. High School Diploma or GED and two additional years of relevant experience may substitute for an Associate’s degree.
• Three years of progressive experience in IS/IT department with high volume support, including two years in a leadership role.
• Valid Driver’s License and proof of automobile liability insurance coverage.
• Ability to work flexible hours, including evenings and weekends, and on-call scheduling.

Skills & Knowledges:

• Effective systems management and hardware/software evaluation
• Privacy and security practices (HIPAA/HITRUST)
• Desktop lifecycle management and troubleshooting
• Multitasking and prioritization in dynamic environments
• Researching emerging technologies and making recommendations
• Strong communication, analytical, and decision-making skills

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Questions? Contact us at jobs@yvfwc.org!

PI259645087

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