Residential Customer Service Specialist / Contact Center Support at PLUNKETT'S PEST CONTROL, INC in Fridley, Minnesota

Job Description:

Description:

Customer Service Specialist

Plunkett's Pest Control is looking to hire a full-time Customer Service Specialist with a can-do attitude. Are you an experienced and outgoing customer service professional looking for a career and not just a job? Are you ready to love your job? Would you like to work for an established but growing local company in pest control? If so, please read on!

This Customer Service Specialist position starts at a competitive wage of $19.50 - $23.00/hour, depending on experience. Expected earnings of $22.00 - $27.00 with sales bonuses! You would also be eligible for fantastic benefits, including health, dental, vision, long and short-term disability, life insurance, and 401(k). If this sounds like the right opportunity for you, apply today!

About Plunkett's Pest Control

Join a company with over 110 years of excellence! Plunkett's Pest Control, a family-owned business established in 1915, provides reliable, top-notch pest management services across the Midwest. With offices in Fridley, MN, and Columbus, OH, we offer competitive pay, excellent benefits, career development opportunities, and a supportive work environment. At Plunkett's, we value our employees and the communities we serve.

A day in the life of a Customer Service Specialist

As a Customer Service Specialist, you are the voice of our company! In this role, you will be the first point of contact for residential customers, ensuring a smooth and positive experience throughout their journey with us. From initial inquiries to ongoing service, you'll manage basic sales, schedule appointments, address billing needs, and provide exceptional support. Additionally, you'll collaborate with team members to consistently deliver outstanding customer experiences.

Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might be perfect for this customer service position!

Customer Service work schedule

This is a full-time position based in our Fridley, MN office. The work schedule is Monday - Friday, business hours, some overtime is required in warm months, including occasional Saturdays.

Requirements:

Responsibilities

• Communicate effectively through phone, email, and chat to assist customers with inquiries, recommend services, and sell pest control solutions.
• Schedule service appointments for new and existing customers, ensuring efficiency and accuracy.
• Process service requests, cancellations, and routing of sales leads with attention to detail.
• Handle payment processing, resolve billing issues, and manage collections with professionalism and empathy.
• Provide overflow support to other teams as needed.

What You Bring

• A minimum of 1 year of experience in a call center or office-based customer service role.
• Exceptional oral and written communication skills, with a focus on clarity, professionalism, and empathy.
• Strong problem-solving abilities and consultative sales skills to build trust and provide the best solutions for customers.
• Familiarity with basic computer functions, Microsoft Office applications, and a minimum keyboarding speed of 40 WPM.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; stable work history and legal authorization to work in the U.S.

Why Join Us?

• Competitive Pay: $19.50–$23.00 per hour, with bonus potential for total earnings of $22.00–$27.00 per hour.
• Outstanding Benefits: Comprehensive health, dental, vision, life insurance, short and long-term disability, 401(k), and more.
• Growth Opportunities: A path for advancement within our Client Service team and company.
• Supportive Environment: Paid training, continuous skill development, and a welcoming, collaborative atmosphere.

Physical & Work Environment Requirements

• Prolonged sitting and computer use; ability to lift up to 20 lbs occasionally.
• Stamina to maintain attention to detail despite interruptions.
• Mobility to work in a standard office setting with use of a computer, keyboard, and phone.

Plunkett's is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.

Ready to Join Our Team?
If you're passionate about delivering exceptional customer service and eager to grow with a trusted leader in the pest control industry, we encourage you to apply today!

We understand your time is valuable, so we have a very quick and easy application process. If you would be right for this job in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you! For required qualifications and the full job description, please go to (may need to copy and paste in browser): https://drive.google.com/file/d/1HL05qQxx64CklhOx4zSWxAV-tHdSnA1z/view?usp=drive_link

Plunkett's is an equal opportunity employer and committed to hiring and retaining a workforce that reflects the diverse communities we serve.EOE/Minorities/Females/Protected Vets/Disabilities/LGBT

PI259646020

Salary:

$19.00

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