Comcast CXSO Strategy, Innovation and Optimization Co-op at Comcast in Philadelphia, Pennsylvania

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview

Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast's top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview

CXSO (Customer Experience Strategy and Operations): Focused on delivering a reliable, end-to-end experience for our customers while empowering frontline teams to drive loyalty through best-in-class operations, innovative tools and technology, and seamless omnichannel experiences centered around the Net Promoter System (NPS).
SIO (Strategy, Innovation and Optimization): Within CXSO, SIO leads efforts to:

• Enhance engagement with Unrivaled Customer Experience


• Simplify customer and teammate experiences through standardized policies and processes


• Meet financial targets by reducing customer service contacts, driving digital engagement, and optimizing deployment of products and services


• Improve overall service reliability and experience perception


• Create genuine, effortless interactions that foster customer and teammate satisfaction


• Drive continuous improvement and innovation to deliver a high-quality end-to-end customer experience

Role Description

As a CXSO Strategy, Innovation and Optimization teammate, you will work closely with cross-functional teams and leadership to contribute to key projects that support our goals in enhancing customer experience and operational efficiency. Your responsibilities will include supporting initiatives that simplify service interactions, improve troubleshooting processes, and enhance our ability to deliver seamless product experiences. You'll gain hands-on experience in analyzing customer interactions, developing strategies to reduce customer effort, and supporting continuous improvement efforts that drive operational excellence.

Where Can This Student Make an Impact?
Serving our customers and teammates is at the heart of everything we do. As a member of our team, you will play an active role in shaping the customer experience by working on initiatives to enhance service quality, simplify customer interactions, and support digital engagement efforts. You'll help create strategies to reduce customer friction, streamline troubleshooting processes, and contribute to projects that improve the overall service journey.

Preferred Skills

• 
  Microsoft Excel: Analyze and visualize data from the National Reporting Database using formulas, pivot tables, and charts


• 
  Microsoft PowerPoint: Create clear, visually appealing presentations to communicate insights and project impacts to executive stakeholders


• 
  Smartsheet: Track and manage actions and follow-up steps across cross-functional teams


• 
  Project Management: Organize executive meeting notes, maintain action and decision registers, and track project milestones


• 
  Preferred Majors: General Business Administration (e.g., Marketing, Management), Analytics, Finance.

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor's degree from Drexel University, with a cooperative learning track.


• Available to work 40 hours per week for 6 months starting March 31, 2025 through September 19, 2025.


• Authorized to work in the United States with no current or future sponsorship needs


• Available to report in-person to the work location on the job posting (unless virtual offering)


• Comcast is an Affirmative Action/EEO employer M/F/D/V

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary:

Base Pay: $23.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

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