Comcast Dispute Analyst Co-op at Comcast in Philadelphia, Pennsylvania

Job Description:

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview

Discover opportunities designed to set your career in motion! The Comcast Cooperative Experience internship Program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast's top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview

Comcast Business, Carrier Sales:This team manages customer disputes for Carrier accounts and manages credits. The team currently is made up of 1 Sr. Manager, 1 Sr Analyst, and 1 Analyst. This team manages the lifecycle of customer disputes from receipt of customer dispute to dispute resolution. Duties include tracking and managing billing disputes received from Carrier customers and ensure they are processed in a timely manner; Evaluate disputes to determine credit liability; Conduct analyses of disputes, Adhere to contract terms to minimize credit impacts; Cross-collaboration with Sales Operations and Billing to resolve disputes and issue applicable credits; Communicate credit impacts to Executive leadership, Finance, and Accounting. Sole focus is to minimize credit impacts to retain sales revenue.

Role Description

Do you like analyzing data? Are you a critical thinker? Do you like big challenges and working within a highly motivated team environment to resolve issues?

As a Dispute Analyst Co-op on the Disputes Management team, you will be responsible for processing disputes and credit requests from Comcast Business Carrier Services customers related to invoice discrepancies and network outages. This role requires researching, processing & resolving customer billing claims while maintaining high level of productivity and accuracy. Analytical support of credit forecasts, reports and variances versus budget forecast.

What are some interesting problems the student will work on?

In your role, you will bridge the gap between sales revenue generation and revenue retention. Trace defects in the sales generation to billing process flows and identify root cause of billing erros. Protect Comcast Business Carrier Sales revenue budgets while maintaining positive customer relationships and experiences.

Where can this student make an impact?

You'll be working with a team that treats Carrier sales revenue as if it's their own money. Success in this role is plugging revenue leakage and contributing toward the success in meeting revenue budgets.

Job Responsibilities

Responsibilities include but are not limited to:

• Evaluate customer billing and network outage disputes / credit requests to determine credit liability.

• Conduct analyses of disputes, issued credits and adherence to contract terms to minimize credit impacts.

• Work with Sales Operations and Billing to resolve disputes and issue applicable credits

• Partner with service assurance teams (BNOC and ETS) to confirm network outage details, circuit availability and credit liability.

• Communicate credit impacts with Finance/Accounting and Carrier Sales leadership.

• Manage dispute life cycle with CSM's, Billing, Sales, Dispute Manager and Customers.

• Knowledgeable of Comcast Carrier Services policies, processes and operational systems.

• Other duties and responsibilities as assigned.

Preferred Skills

• Analytical

• Data entry

• Financial analysis

• Critical thinking

• Accounting (desired skill)

• Financial Planning & Analysis (desired skill)

• Preferred Majors: Dispute Management, Finance, Accounting

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor's degree from Drexel University, with a cooperative learning track.

• Available to work 40 hours per week for 6 months starting March 31, 2025 through September 19, 2025.

• Authorized to work in the United States with no current or future sponsorship needs

• Available to report in-person to the work location on the job posting (unless virtual offering)

• Comcast is an Affirmative Action/EEO employer M/F/D/V

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary:

Base Pay: $0.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

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