Comcast Customer Retention Co-op at Comcast in Philadelphia, Pennsylvania

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview

Discover opportunities designed to set your career in motion! The Comcast Cooperative Experience internship Program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast's top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. Our Customer Lifecycle Communications team is focused on building customer relationship, growing performance of engagementefforts, driving customer adoption of key products and features, and delivering strategicand contextualupgrade and right-sizing.Our communications infuse transparency and clarity to establish customer trust and brand affinity.

Role Description

As a Customer Retention Intern on the Customer Lifecycle Communications team, you will develop marketingcommunications thatseektoreduce churn with a focus on targeted treatments in critical moments (e.g.price changes, move events, cancel intent) and execute campaigns and programsutilizing omni channel tactics associated with one-to-one communications.

What are some interesting problems the student will work on?

In your role, you will bring customer communications to life from initial kick off through launch. Collaborate withcross-functional stakeholders (Brand, MarTech, analytics, andlegal)toensure alignment & prioritization.

Where can this student make an impact?

You'll be working ondistinctcommunications forour customers,driving value through product educationand utilizationduring critical lifecycle moments, ensuring customers are retained through strategic communication development.

Job Responsibilities

Responsibilities include but are not limited to:

• Assist in the creative development of targeted communication for customers focused on churn reduction across a variety of marketing tactics (e.g. email, SMS, app)

• Collaborate withcross-functional stakeholders toensure alignment & prioritization of retention communications

• Conduct A/B testing to improve program and campaign performance

• Analyze performance analytics to continually refine the customer journey

• Develop and present Power Point slides on campaign performance

• Other duties and responsibilities as assigned.

Preferred Skills

• Team player with ability toestablisha consensus with key stakeholders

• Problem solving with a focus on building actionable plans

• Ability to adapt in a fast-paced environment with evolving priorities

• AdvancedExcel and PowerPoint skillset

• Preferred Majors: Business, Marketing, Advertising

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor's degree from Drexel University, with a cooperative learning track.

• Available to work 40 hours per week for 6 months starting March 31, 2025 through September 19, 2025.

• Authorized to work in the United States with no current or future sponsorship needs

• Available to report in-person to the work location on the job posting (unless virtual offering)

• Comcast is an Affirmative Action/EEO employer M/F/D/V

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary:

Base Pay: $0.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

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