Job Description:
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.
We're committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities - innovating to discover the breakthroughs necessary for tomorrow's growth.
Through it all, we are one team - creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience .
Job Summary -
The Mechanical Lab is focused on providing safe, accurate, and efficient procedure to support Dealer Technicians repairing Caterpillar equipment. As a Mechanical Lab Manager within the Service Information team, you'll have a unique opportunity to lead a global team that creates Repair Procedures for all of Caterpillar product and component groups to resolve service events related to Caterpillar equipment in the field.
You'll own not only own the global process for creating repair procedures, but for the safety and engagement of the Mechanical Lab team. You will work with all Product Groups to influence for iron to validate the procedures for safety and quality. You will also lead innovation that serve our Dealer Tech with service procedures, tooling, and videos while building greater value for Caterpillar customers and business.
Additional Info:
- This position is located in Peoria, IL.
- This position requires up to 10% of working time travel, both domestic and international.
- This position does not offer relocation assistance.
- This is a leader of leaders' position
- Lead a team of 38 including Managers, Project Leaders, and Service Developers who create service procedures for dealer technicians globally.
- Build an organizational climate/culture that encourages learning, collaboration, excitement, commitment, and a sense of urgency toward business success
- Management and continuous improvement of all procedures and tooling related to serving dealer technicians for Caterpillar equipment
- Build relationships with Dealers and Product Groups for connection and improvement of D&A procedures
- Increase iron validation and authoring capability of Mechanical Lab team
- Collaborates extensively with India D&A team to assure quality and completion of NPI, revisions, SIS feedback, and innovation
- Lead the development of the D&A group including LC, Tucson, and India to prepare for future Caterpillar product growth
- Sponsor projects, act as a stakeholder, and participate on projects that are centered on improving technician efficiency for all Caterpillar equipment
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Fosters strong business partner relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Anticipates customers' needs and satisfies them proactively.
• Resolves complex customer issues or problems.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
Technical Excellence: Knowledge repair procedures; ability to develop and provide solutions to significant technical challenges.
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Coaches others to enhance their technical competence and its application to achieve more effective technical solutions.
• Provides effective solutions to complex technical challenges through strong technical competence, effectively examining implications of events and issues.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with partners.
• Empowers others to establish collaborative, healthy relationships.
What Will Set You Apart (Preferred Skills):
- Excellent skills in leadership, people development, organization, process management, collaboration, change management, and attention to detail
- Experience working with Caterpillar dealers, product groups, and industry teams in product support
- Demonstrated experience with Caterpillar equipment repairs, tooling, process management and ACM
- Strong planning and organizational skills to both manage the workload and continuously improve management systems
We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range:
$156,000.00 - $234,000.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Annual incentive bonus plan*
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Disability benefits
Life Insurance
Parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Tuition Reimbursement
Career Development
*Subject to annual eligibility and incentive plan guidelines .
Posting Dates:
January 7, 2025 - January 14, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community .
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