Service Router/Dispatcher at Senske Services in EDGEWATER, Maryland

Job Description:

Responsibilities:

• Scheduling clients for their interior pest appointments, including calling and communicating with clients in a manner which meets our customer service standards.


• Create or maneuver routes between technicians to ensure that client's needs are met, and that service is delivered according to the company's guidelines in the most efficient manner.


• Troubleshoot with technicians who may encounter a routing related issue throughout the day.


• Take inbound calls to support the client service and sales departments.


• Support the routing team by assisting with other administrative tasks, as needed, such as call aheads, need permission list, text aheads, etc.


• Properly document client interactions in CRM to keep a detailed record of service-related notes and other details that might be needed for historical purposes.


• Other duties as assigned by management.

• Proficiently use multiple software programs for business-critical tasks (email, document management, phone system, testing platform, CRM, etc.)


• Works well under pressure.


• Strategic problem solver.


• Willing to participate in continuous training and professional development.


• Active participant in company initiatives.


• Data mining and auditing.


• Make recommendations for process improvements.


• Strong organizational skills.


• Ability to prioritize and multi-task.


• Excellent communicator (verbal, nonverbal, and written).


• Expect to work at least 40 hours per week, Monday through Friday (shifts range from 6:30 AM - 6:00 PM), with at least one Saturday shift per month.

• Starting range of $18-$22/hour


• Health, Vision and Dental Insurance


• Paid Time Off


• Sick Leave


• Nine Paid Holidays


• Employer Paid Short Term Disability


• Life Insurance


• 401K + Company Match