This position ensures timely workflow and completion of the work within a specific labor group or process. This position continuously engages with associates in a particular labor group and provides feedback to management daily to achieve customer expectations. This is a working lead position which means you must be able to perform the position responsibilities while working within the assigned labor group.
Responsibilities:
Ensure all safety policies and procedures are being adhered to within the assigned labor group daily.
Ensure all quality and accuracy standards are being maintained within the assigned labor group daily.
Ensure timely completion of workload within the assigned labor group based on volume and available resources.
Provide timely performance reports to supervisor on associates within assigned labor group.
Provide timely feedback to supervisor on overall progress of the work area throughout the day.
Notify supervisor of impeding factors to work completion based on volume and available resources.
Follow up on outstanding issues within the assigned labor group to ensure timely resolution.
Take corrective action within assigned labor group to alter or mitigate events that impact safety, productivity, or quality negatively.
Identify and address non-compliant behaviors within assigned labor group to ensure company and customer expectations are being kept.
Provide timely and supportive feedback to associates within the assigned labor group in accordance with company policies and procedures.
Provide daily summaries at the end of shift detailing current work status of assigned area based on key operating criteria within the work area.
Assist supervisor in assessing work area and assigned labor group for continuous improvement for work productivity and quality standards.
Ensure timely implementation and support of all new policies and procedures introduced within the assigned work area or labor group.
Qualifications:
Ability to teach, train, and develop associates within a particular labor group to maintain standards in safety, productivity, as well as quality is critical
Must possess proficient communication, computer, and time management skills
Excellent customer service, problem solving and decision-making skills desired
Strong verbal & written communication skills required
Ability and availability to work extended hours including nights and weekends as needed by the customer
Ability to maintain a high level of accuracy in preparing and entering information
Diploma or GED Equivalency
Prior RF Unit Experience preferred
Competitive Compensation
Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short- & Long-Term Disability, Health Savings Account, Life Insurance
Paid Time Off
Holidays, Birthday, Wellness Day, Vacation & Sick Time
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer