Oracle Tier 1 Support Analyst at Atlantic Diving Supply, Inc. in Virginia Beach, Virginia

Job Description:

ADS, Inc. began more than 20 years ago by outfitting Navy SEALS with quality dive equipment, and today we're proud to manage 3,000 supplier partnerships and over 50,000 products.

Please watch this video to learn more about ADS Inc! http://bit.ly/ADS_Mission

Job Title: Oracle Tier 1 Support Analyst

Location: ADS Headquarters (Virginia Beach, VA) 

ADS, Inc. is seeking a skilled and detail-oriented Oracle Tier 1 Support Analyst to join our team. This role focuses on providing Tier 1 helpdesk support for Oracle Financials, with additional responsibilities overlapping Salesforce support and opportunities to engage with AWS technologies. The ideal candidate will have strong analytical skills, excellent problem-solving abilities, a commitment to enhancing user experiences, and a drive to provide legendary customer service.

Key Responsibilities
• Provide Tier 1 helpdesk support (triage) to users, resolving issues and escalating complex problems to the appropriate teams as necessary.
• Handle Oracle access requirements, including provisioning and maintaining user access according to established policies and procedures.
• Troubleshoot and support Oracle-related modules, ensuring timely resolution of issues and minimizing system downtime.
• Develop and maintain training materials (SOPs) to enable end-users to effectively utilize Oracle and related modules.
• Assist in creating and maintaining documentation in Confluence, including user tips and system updates, to enhance user awareness of Oracle and related modules.
• Generate regular reports from Jira on help desk performance, including ticket volumes, resolution times, and user feedback, to identify trends and areas for improvement.

Requirements
• U.S. Citizenship required.
• Bachelor’s degree in technology or a related field.
• Minimum of two (2) years of experience with Oracle Financials.
• Strong knowledge and experience with Oracle Financial modules, including but not limited to Accounts Payable, Accounts Receivable, Procure to Pay, WMS (Warehouse Management System), and Order to Cash.
• Proven experience in providing Tier 1 helpdesk support, including issue triaging, ticket management, and resolution.
• Experience with SQL and PL/SQL; knowledge of Oracle APEX is a plus.
• Ability to troubleshoot and resolve technical issues related to Oracle modules.
• Strong analytical skills with proven data analysis, data verification, and problem-solving abilities.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Detail-oriented with a focus on accuracy and problem-solving.
• Ability to work independently and collaboratively within a team environment.
• Excellent documentation and interpersonal skills.
• Knowledge of common business practices is required.

Desired Skills
• Experience with additional Oracle Financials modules and integration points.
• Familiarity with reporting tools and data analysis.
• Understanding of ITIL processes and methodologies.
• Knowledge of supply chain management.
• Experience with Blitz Reporting.
• Knowledge of Oracle development tools, including form, report, and workflow builders.

Skills That Set You Apart
• Familiarity with Salesforce Lightning.
• Exposure to AWS technologies, including RDS and S3.
• Basic scripting or automation skills (e.g., Python, Shell scripting).
• Familiarity with cloud-based database operations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

IT

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