Job Description:
JOB DESCRIPTION
Customer Service Duties:
- Support established relationships with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
- Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
- Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
- Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
- Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
- Performs other duties as assigned
Production Support Duties:
- Printing out work orders
- Reporting daily production
- Putting data from multiple sources together on a spreadsheet, making graphs of data, putting together Power Point presentations, and other varied admin tasks.
- Responsible to confirm work orders are released correctly and any issues are resolved quickly.
- Will be required to work with an offsite Customer Service Representative
- Performs other duties as assigned
Accounts Payable Duties:
- Helps track codes and enters invoices
- Resolves any errors with receipts (unmatched report)
- Reconciles any price difference from PO and invoice
- Maintains records
- Prepares documents for controller to prepare month-end accruals (req. forms/packing slips without invoices etc.)
- Communicate payment information to vendors as requested
- Checks production entered against production reported
- Signs for packages
- Signs vendors and visitors in/out as needed
- Other duties as assigned by Production or Plant Manager
Administrative Human Resources Duties:
- If needed assist Supervisors, Managers and HR Manager with tracking vacation requests for all employees.
- Keep all employee communication boards up to date and organized including federal and state postings per HRM guidance.
- Act as liaison between employees and management for basic HR related questions such as how to update Direct Deposit info or what is the Benefits number etc. Direct employees to HRM for questions beyond the basics. This role does not have any decision-making authority and should not provide advice to employees.
- Track and coordinate any plant celebrations.
- Coordinate and order lunches/dinners as needed for trainings and/or guest visits.
- Collect confidential employee items, such as Doctors notes, when HRM not onsite. Store securely until HRM is onsite.
- Assist HRM with Open Enrollment activities and communications if requested
- Conduct hourly new hire onboarding in person using the Oracle platform when HRM not present. This includes electronic I9/E-verify.
- Can phone screen hourly candidates once trained by HRM
- Can help coordinate, schedule and participate in onsite job fair events as needed.
- Other administrative duties assigned by HR Manager
Requirements:
- Minimum of a High School diploma/GED. Associates or bachelor's degree preferred but not required
- 5-7 years' Office Administrative experience required
- Microsoft Office Suite - basic to above average computer skills including Excel
- Ability to perform basic quantitative skills required & CRM experience preferred
- Ability to work with all areas of the business including plant and sales personnel.
- Professional verbal and written communication skills.
- Bilingual English/Spanish a plus but not required
- Always conduct oneself with highest level of professionalism.
- Strong customer service advocacy and problem-solving skills
ABOUT US
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
