Google CES CCaaS Consultant
at Axiom Global Technologies
in
Atlanta,
Georgia
Posted in Other about 9 hours ago.
Type: full-time
Job Description:
Qualifications
- CES/CCAI, Dialogflow CX, Agent Assist, Insights, virtual agent built, CCaaS, CCAIP, Agant desktop, Webhooks
- Lead the deployment of a Contact Center as a Service (CCaaS) solution using Google's CCaaS platform.
- Customize the configuration of the CCaaS platform to meet the specific needs of the organization.
- Integrate the CCaaS solution with other systems, such as CRM and telephony platforms.
- Continuously monitor CCaaS performance and implement necessary adjustments for optimal efficiency.