My name is Selvakumar and I'm a Technical Recruiter with Seneca Resources. I came across your resume online and wanted to reach out as I'm currently recruiting on a Network Technician position that I think may fit your background! The job description is below and I'm working directly with the hiring manager so can answer any questions you might have. If this position isn't a good fit or if now's not the right time, please let me know what to keep an eye out for in the future. Also, feel free to share the opportunity with your network - If anyone you refer gets the job, we will pay you a $250 referral bonus. Thanks for your consideration and I look forward to your response!
Position: Network Technician
Location: Vienna VA
Employment: Contract to Hire
Compensation: DOE
Clearance Requirement: NA
Shifts/Hours
Day shift = 0600am ET to 1800pm ET - 12 hour rotating shift - shifts rotate every two weeks
Night shift = 1800pm ET to 0600am ET - 12 hour rotating shift - shifts rotate every two weeks
Week 1: Sunday, Wednesday, Thursday
Week 2: Monday, Tuesday, Friday, Saturday
Responsibilities
Identify trends and monitor network performance and availability
Utilize multiple monitoring applications to ensure optimal system performance - like Logic Monitor, Moogsoft and SolarWinds
Respond to alerts and alarms, identifies and corrects problems
Create and work on tickets in a service management application and monitor ticket queues
Troubleshoot and escalate incidents and problems
Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
Work with others to update and document technical procedures
Maintain, configure, and perform preventative maintenance to various network equipment - switches, routers, firewalls
Perform other related duties as assigned
May be assigned to other tasks based on need
Qualifications - knowledge, skills, and abilities
Knowledge and experience of enterprise system, network knowledge and terminology
Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, TCP/IP, SDLC, RS232, BGP
Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
Experience that demonstrates dependability, productivity, and accuracy
Demonstrated analytical and problem-solving skills
Effective verbal and written communication skills
Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
Ability to work independently and as part of a team
Ability to work under pressure (urgent problems, deadlines, changing priorities)
Desired
Bachelor's degree in information technology or the equivalent combination of training, education, and experience
CCNA or CCNP certifications
SDwan knowledge and experience in converting remote sites to SDwan with troubleshooting ability in a cisco environment
In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
Experience in presenting technical solutions and/or recommendations
Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
Advanced skill in diagnosing and troubleshooting issues
Advanced research, analytical, and problem-solving skills
About Seneca Resources:
Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.