Webex CCE Engineer at Raas Infotek in Portland, Oregon

Job Description:

Hi

I hope you are doing well.

We have an urgent below position. If you are interested, please share your updated resume with the rate expectation.

Job Role: Webex CCE Engineer

Location: Portland, OR (Hybrid)

Job Description:

• Expert-level understanding of Webex CCE components, solutions, call flow, and integrations.
• Expert-level understanding of UCCE components, solutions, call flow, and integrations.
• Excellent understanding in IVR call flow management and ICM scripting.
• Excellent understanding of VOIP protocols like SIP, H.323, and MGCP.
• Excellent understanding and strong experience with Cisco Voice Gateways and CUBEs and other SBCs.
• Strong experience with Cisco routing & switching, Cisco voice devices & products, viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Motorways, and Cisco IPT.
• Experience in monitoring and mentoring of L1/L2 teams and handling L3-level escalations in Cisco Webex CCE and Contact Centre solutions.
• Excellent understanding of Cisco Webex CCE Management Portal and management tools used with Cisco Webex CCE Solutions.
• Good understanding of IaaS platform and services.
• Experience in training the BAU team on learnings, case studies, and other solutions.
• Experience in handling Severity 1 situations, troubleshooting on-call with the customer to resolve the issue, and articulating the RCA.
• Provide Level-3 support to Operations and Delivery to drive incident resolution.
• Provide recommendations to improve contact centre platform stability.
• Define reporting, monitoring, and alarming requirements according to Cisco best practices.
• Consult on high-severity incidents and complex work orders.
• Should be ready to work in a 24/7 business support environment.

Additional desired experience:

• Third-Party Vendor Integrations with Cisco Webex CCE and Contact Centre Solution
• Experience with modern cloud architectures and technologies

Thanks & Regards

Ritik Sahu

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE -19702

Direct No: 302 286 9939 Ext: 109

Email: ritik.sahu@raasinfotek.com

LinkedIn:https://www.linkedin.com/in/ritik-sahu-745129193/ Apply Now