Location: Onsite - Ashburn, VA and Silver Spring, MD
Clearance: Must be able to obtain a Public Trust clearance
US citizenship required per government contract
Summary:
Senior Data Center Smart Hands Technician will provide onsite support in the customer's two Data Centers. They will perform hands on tasks such as server/network/rack installation, troubleshooting, cabling, decommissioning equipment, inventory and asset management, physical space planning in the data center, and maintain network/rack diagrams. The technician will split time between two data centers.
Required:
5+ years with a BS/BA degree or 9+ years of hands-on experience in a datacenter environment
Understand power redundancy, power usage, different styles of power cords and amps needed per cabinet in a data center environment
Installation of new data center racks and understanding of rack PDU's, cabling and power requirements
Rack and stack physical servers/network devices, fiber and copper patching and cable management
Ability to diagnose and troubleshoot hardware and network connectivity issues
Preferred:
Data Center asset and inventory management
Demonstrates strong problem-solving skills, customer service and reliable team member
Demonstrates strong organizational skills and attention to detail in managing equipment, cabling and documentation
Use of ServiceNow as a ticketing and asset management system