The Desktop Analyst will provide a high level of hardware/software and application support to company's end users with ticket management activities.
What will you do?
As a Desktop Analyst, you will:
Provide Application and Desktop Support services including: troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
Provide in-person, desk-side and remote support to business users.
Serve as the point of contact for end users, specifically in troubleshooting.
Collaborate with relevant parties for resolution endeavors.
Perform re-imaging and software installations.
Assist with operating system upgrades, refreshes, etc.
Test, troubleshoot, and validate system updates.
Travel between Pasco, Spokane, and Plymouth on as-needed basis.
Other duties as assigned.
What are the requirements?
Bachelor's degree in IT or related field
3+ years of desktop support or related experience
Experience in oil & gas or telecommunications industries preferred
Experience with Windows 10 and MS Office 365
Experience with Active Directory, Citrix, Edge, and Remote Assistance
Experience with supporting Android and iPhone Mobile Devices
Experience with hardware, software, and application maintenance, support, and installation
Experience with desktop/laptop imaging
Experience with ticket management tools (ie. ServiceNow)
Experience preparing documentation, reports, etc.
Excellent customer service, interpersonal and communication skills
You would be really happy working here if:
You can grasp complex subjects and effectively strategize how to achieve optimal results.
You understand how to navigate the ever-changing world of technology and how to use it to keep the business ahead of the curve.