Optomi, in partnership with a leader in telecommunications industry, is seeking a Helpdesk Support Specialist for a hybrid role in Charlotte, NC. The right candidate will be responsible for alerting, ticketing, and ensuring that all systems are running smoothly!
Responsibilities of the right candidate:
Monitor alerts to ensure timely responses.
Manage tickets effectively to track and resolve issues.
Maintain optimal system performance.
Communicate with individuals via email and phone to assist in resolving requests.
Experience of the right candidate:
Exceptional customer service experience.
Experience with ticketing systems, preferably Jira