Primary Tasks: • Maintain, configure, and tune SAP S/4 and BTP environments to ensure integrity, and stability. Perform daily administration, monitoring, and system health checks. If issues arise, troubleshoot, and perform problem analysis and resolution. • Assists in continuous improvement initiatives. • Analyze system logs and performance metrics and conduct workload analysis. • Recommend and implement improvements in a timely manner to ensure optimal performance. • Perform system refreshes and maintain multi-landscape environments. • Ensure adherence to configuration management policies and troubleshoot transport errors. • Provide support and perform problem resolution during development and maintenance phases of SAP projects. • Handle, prioritize, and resolve tickets that range from break-fixes to enhancements. • Able to troubleshoot high-to-moderate tickets independently. • Coordinates and/or handles technical support with business users, as/if needed. • Trains/assists junior Basis Administrator on tools and techniques used to analyze, configure, test, troubleshoot, and document SAP and SAP related information systems. • Provides feedback regarding performance evaluations for team members; recommends project staffing. • Work solely or in concert with others to author requisite documentation to meet a variety of company needs. • Experience with the maintenance of SAP systems/infrastructure and software components such as S/4 HANA, Ariba, GRC, Fiori and SuccessFactors. • This includes working knowledge of SAP Basis administration, managing, monitoring, transport system management, system refreshes, upgrades/support packs, tuning, and troubleshooting of the SAP systems • Ability to translate business requirements into technical design and maintain comprehensive technical documentation. • Ability to comply with, and contribute to, system configuration standards and guidelines. • Ability to maintain status of tasks, defects, issues, and support requests daily in an appropriate tool. • Proven analytical and problem-solving skills for assessment of complex production support issues and recommend / implement effective solutions. • Experience with root cause analysis and troubleshooting techniques.
Work Experience / Skills & Competencies: • Minimum of 5 years of hands-on experience in Basis Administration on S/4 HANA • SAP Basis or SAP Security certifications would be nice but not required. • Exposure to BTP technology is a plus • Bachelor's degree in information technology (IT), Information Systems (IS) Computer Science or related degree. • Experience in at least two end-to-end SAP S/4HANA Project implementations.