The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets.
When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place.
The Office Manager is responsible for maintaining office organization, adherence to company SOPs and industry BMPs, and facilitating the day-to-day operations of the RV Park under the direction of the General Manager.
Provides over site and assists office staff, housekeeping, maintenance and other ancillary employees.
Provide effective and on-brand communication to customers in person and via phone or email.
Drafting, assigning and documenting all service requests/work orders efficiently, courteously and in a timely manner.
Responding promptly to company calls, including prioritization of service requests and/or schedules.
Cleaning, organizing and assisting in the preparation of buildings, cabins, grounds, and common areas, as necessary.
Ensuring the overall cleanliness and organization of the office and storage areas.
Maintains office, resale, asset, equipment and supply inventory.
Providing customers with outstanding customer service and representing the brand positively and professionally at all times.
Stock, order and receive supplies for RV Park facilities.
Pre-register, block reservations, handle group bookings and, as appropriate, takes same-day and future reservations.
Ensure staff is on time and at work when scheduled (including breaks), and in proper uniform.
Schedule, plan, and train seasonal Camp workers and interns to meet the standards set forth by senior management.
Collaborate in creating, directing, and executing RVP sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.
Execute Site Rental Agreements with new and returning seasonal customers/residents and ensure that all parties understand the terms and conditions of their contracts.
Oversee check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Complete follow through of no-show, late cancellation charges and cancel site reservations. Collect rent from monthly tenants and provide delinquent renters with the appropriate notices.
Develop a strong knowledge of the local market (demand generators, competitor strategy, and community impact/involvement opportunities).
Participate in recruiting, hiring, and the ongoing evaluation of team members.
Providing updates to the General Manager and/or Grounds Supervisor regarding work order status, customer communication and concerns, suggestive preventative maintenance, observed safety violations, and additional findings that impact the property.
Reporting customer service, operational, safety and security concerns to management to resolve in an efficient and timely manner.
Performing on-call duties as determined by manager.
Complying with all state, federal and local laws.
Complying with company policies and state & federal safety practices and regulations.
All other duties as assigned.
Requirements:
1-3 years preferred management experience in maintaining office organization, adherence to company SOPs and industry BMPs, and facilitating the day-to-day operations.
Degree in Hospitality/Recreation/Tourism Management preferred
RV Park/Resort Experience preferred
Campspot Software Experience preferred
Must be able to work weekends
Must be able to provide customers with outstanding customer service and representing the brand positively and professionally at all times.
Excellent communication skills (verbal and written) including active listening
Relationship skills: ability to develop and sustain cooperative working relationships - both internal and external.
Organizational skills/Multi-tasking: Exceptional organization skills with the ability to allocate one's time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level.
Strong accountability combined with strong work ethic and enthusiasm for teamwork
Energetic self-starter with an ability to thrive in a fast pace environment.
Intrapersonal: A willingness to learn in a dynamic environment that includes new ideas and innovation, intellectually curious, adaptable and ambitious.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Ability to walk, bend, stand, and stoop frequently.
Ability to lift up to 45 lbs.
Ability to push up to 25 lbs.
Ability to lift above head.
Ability to work evening and weekends as needed or required.
Ability to learn new management software platform.
WORK ENVIRONMENT
This position of Office Manager involves working inside and outside during all seasons and types of weather conditions.
The above essential duties and responsibilities may change or be updated due to business needs
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.
The above essential duties and responsibilities may be changed or updated due to business needs.
At The William Warren Group, we believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us!
Additional Perks for eligible employees:
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Employee Assistance Program
Pet Insurance
The William Warren Group and StorQuest say NO to drugs
Equal Employment Opportunity
WWG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWG is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
To learn more about our awesome company check us out on www.williamwarren.com and to apply visit www.williamwarren.com/careers