Are you an experienced problem solver, with excellent analytical, written, and oral communication skills? Are you a team player and do you learn quickly? If so, then you might be the right person for our Returns Logistics Coordinator position.
Responsibilities include
Oversee outside vendors handling customer returns of products.
Specific Focus on Receiving and SEMs creation associated with Customer Returns within required turn time.
Expediting priorities, and managing exceptions.
Responsible for oversight of vendor performance in support of Client Americas distribution.
Monitor key performance indicators, drive performance, and expense management.
Evaluate existing capabilities for opportunities for improvement in systems and processes for tracking, measurement, reporting, and analysis of Returns Logistics Operations.
Experience desired in SAP, SEMS, Vendor and/or Customer relations.
The role entails monitoring reporting, communication with Vendor and internal Client Customers, resolving issues and implement process improvements.
Organizational skills and the ability to multi-task are essential. Previous customer service experience is a plus.
Required Skills
Excellent written and oral communication skills
Strong ability to multitask
Strong analytical capabilities
Ability to display good judgment
Works well with ambiguity
Extreme attention to detail
Self-starter with the ability to work quickly and efficiently under deadline pressure
High degree of personal and professional integrity
Strong work ethic with a high degree of flexibility
Making connections with your team and customers
Flexibility with your schedule to meet the needs of the business is a must
Strong knowledge of SAP, SEMs, and Excel, with the ability to assemble adhoc reports and analysis.
Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
Adaptive and flexible to changing technologies, processes, and environments
Come work a Rotation with the Best, Most Fun, and Caring Team in AMR. We welcome you to join and share learning from one another.