Remote but needs to report to office first day for orientation.
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.
To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
-Answering incoming phone calls in a fast-paced environment.
-Resolving Tier 1 level issues
-Reviewing taxpayer accounts
-Verifying, gathering and simultaneously updating key information
-Educating taxpayers of online resources and current tax policies
-Submitting requests for payment arrangements
-Participation in all team engagement activities.
-Meeting performance expectations
Skills Required
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Skills Preferred
Spanish-speaking preferred.
Experience Required
Previous two positions should each be at least one consecutive year in a fast paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Experience Preferred
Experience with participating in process improvement activities