We are seeking a highly skilled and motivated Systems Integration Analyst and Administrator to join our dynamic team as a temporary employee. This individual will lead, project manage, and support multiple system integrations into Salesforce as the primary platform. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work cross-functionally with various business units and decision-makers. Experience in Five9 Dialer, True Dialog, and Emarsys, as well as integration of these platforms into Salesforce, is a plus. Supporting the marketing team and their processes is also desirable.
Key Responsibilities:
System Integration Leadership
Serve as the lead for planning, designing, and executing system integrations with Salesforce.
Collaborate with internal and external stakeholders to define integration requirements and deliverables.
Maintain and enhance existing integrations, ensuring their scalability and reliability.
Familiarity with designing scalable and reliable system architectures.
Proven experience with tools like MuleSoft, Zapier, or Informatica for connecting diverse applications.
Project Management
Manage end-to-end integration projects, including timelines, resource allocation, and communication.
Coordinate cross-functional teams to ensure successful project delivery.
Document all integration processes and project progress.
Demonstrate leadership experience in managing integration projects end-to-end.
Handle multiple priorities effectively and ensure alignment across cross-functional teams.
Technical Support and Quality Assurance
Conduct thorough QA testing to validate integrations and troubleshoot any issues.
Provide technical support for system integrations and Salesforce functionality.
Monitor performance and resolve integration errors promptly.
Strong troubleshooting skills to resolve integration or system errors quickly.
Expertise in quality assurance processes to validate functionality and performance.
Business Process Optimization
Work with stakeholders to develop and implement business rules that align with organizational goals.
Analyze and reconcile data sets to ensure data integrity and consistency across platforms.
Build and document efficient workflows for seamless data exchange.
Advanced skills in data reconciliation and analysis techniques.
SFTP Connection Management
Manage and maintain secure file transfer protocol (SFTP) connections for data exchange.
Ensure compliance with security protocols and troubleshoot connection issues.
Expertise in handling secure data transfers through SFTP connections.
Collaboration and Communication
Act as a bridge between technical teams and business decision-makers.
Provide clear, actionable communication to stakeholders at all levels.
Present solutions and technical concepts in non-technical terms as needed.
Exceptional written and verbal communication skills to present technical concepts clearly.
Technical Expertise
Proven experience integrating multiple systems, with Salesforce as the central platform.
Proficiency in scripting languages (e.g., Python, JavaScript) for automation and customization.
Knowledge of API management and seamless data exchange between systems.
Marketing and Industry-Specific Knowledge
Familiarity with platforms such as Five9 Dialer, True Dialog, and Emarsys.
Understanding of marketing processes and supporting teams with data insights.
Knowledge of data privacy and security regulations.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
5+ years of experience in systems integration, Salesforce administration, or a similar role.
Expertise in Salesforce, including configuration, workflows, and data management.
Strong experience with QA processes, technical support, and troubleshooting.
Proficiency in managing SFTP connections and handling secure data transfers.
Advanced understanding of data reconciliation and analysis techniques.
Excellent project management skills and the ability to manage multiple priorities.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.
Exceptional communication skills with the ability to convey technical concepts to non-technical stakeholders.
Experience working cross-functionally and building relationships across teams.
Preferred Skills:
Salesforce Administrator certification.
Experience with middleware or integration platforms such as MuleSoft, Zapier, or Informatica.
Familiarity with scripting languages (e.g., Python, JavaScript) for automation.
Knowledge of data privacy and security regulations.
Experience with Five9 Dialer, True Dialog, and Emarsys, including their integration into Salesforce.
Background in supporting marketing teams and processes