Industry: Manufacturing/distribution, scientific instruments, about 50 employees in this office, 3 people on this team
Hours: full-time
Location: Concord, MA (free parking)
WFH situation: Hybrid (Mon, Tue & Wed in the office)
Background check: yes
Why open: Busy. Need an Admin to support volume of work. This team schedules repair & service calls for their Field Service Techs. This job is doing administrative, order entry and operations work to support the team.
Must haves:
-2+ years of administrative experience in a corporate setting
-Can write professional emails to clients
-Excel (proficient)
-Vaccinated for Covid (just first 2 shots)
Preferred:
-Has used CRM's and databases (they use multiple systems like SAP & Infor)
Job Description:The Field Service Administrator will assist our Schedulers in all areas of administrative tasks.
Responsibilities:
Follows up with service quotes sent to customers
Notifies customers when their equipment ships from our factory
Emails the preinstall checklist, follows up, receives, and processes checklist
Maintains Preventative Maintenance Backlog report, contacts customers to schedule service
Receives, processes, and follows up on Field Service Reports
Performs other related duties as assigned.
Required Skills:Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.