Help Desk Analyst
at Zolon Tech Inc.
in
Chesterfield,
Virginia
Posted in Other about 9 hours ago.
Type: full-time
Job Description:
Job Description:
- C2C also wok
- Provide technical support for LiveScan agencies across the state.
- Answer questions about onboarding, purchasing new equipment, and upgrading existing equipment.
- Assist with establishing network connections for LiveScan devices.
- Maintain computer hardware/software inventories and prepare agency MOUs.
- Handle help desk tickets, forward service requests to IT suppliers, and monitor ticket status.
- Required Skills:
- Advanced computer and troubleshooting skills (hardware, software, network).
- Strong customer service and communication skills.
- Proficiency in MS Word, MS Excel, and MS Outlook.
- Ability to manage multiple tasks and projects effectively.
- Analytical and decision-making skills for solving technical issues.