PetMeds/PetCareRX ("Pets") team is seeking a motivated Manager of Fraud Prevention. The Manager of Fraud Prevention is an integral role, responsible for reviewing all allegations of suspected fraud; analyzing data, and making critical decisions. They will report fraud findings, taking the appropriate action and effectively managing all fraud cases. Furthermore, they are responsible for the facilitation of fraud recovery in an effort to minimize fraud losses. The Manager of Fraud Prevention will perform administrative tasks while also taking responsibility for the frontline day to day analysis. They are expected to effectively manage the team through intelligent decisions and application of risk management skills, consistently ensuring the team is handled efficiently and effectively by monitoring and designating tasks accordingly.
This is a hybrid position - Must be able to commute in-office 3 days per week to the Delray Beach, FL corporate office.
RESPONSIBILITIES
Investigate and manage fraud investigations, ensuring cases are handled timely, and documented accurately, following existing procedures
Handling administrative tasks while also performing frontline day to day fraud analysis
Conducts complex analysis, tasks, and reporting to prevent, detect, and record fraudulent activity.
Effectively manage the team through intelligent decisions and application of risk management skills
Consistently ensuring the team is handled efficiently and effectively by monitoring and designating tasks accordingly
Identifying, monitoring, reporting and mitigating fraud risks for the business
Collaborate with other departments that the Fraud Prevention & Investigation team supports to ensure we are continually meeting expectations
Manage and responsible for the overall Anti-fraud & investigation Process
Liaise with Superior; advising management of fraud related risks
Responsible for maintaining daily and weekly reports
Recommends system/policy/procedure changes to mitigate future fraud
Recovers fraud losses
Reviews fraud attacks to understand and address coverage gap
Participates in quarterly and annual fraud loss forecasting exercises
Develops insights and rules to deliver fraud loss plan
Manages shifting network rules and liability requirements
Uncovers and resolves process gaps throughout the company
Provides alert support to address emerging threats
Fraud Rule Management
Fraud Operational Support
Participates in operational forecasting and capacity planning
Manages fraud case prioritization strategy to optimize return-on-investment
Design/Update Monitoring & Reporting with help from Data Analyst
Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
Other duties as assigned
EXPERIENCE/SKILLS NEEDED
Strong project management skills, with the ability to oversee multiple campaigns simultaneously
Excellent communication and collaboration skills, with the ability to work effectively on cross-functional teams
Investigative curiosity with strong critical thinking skills
Proven ability to quickly learn new applications, processes, and procedures
Proficient in Microsoft Excel, Outlook, Word, PowerPoint
QUALIFICATIONS NEEDED
Bachelor's degree in related field of study and/or relevant work experience
Call center experience preferred
3+ years' experience leading a team
1+ years' experience in Fraud Management
Computer savvy, utilizes technology to maximize efficiency
Ability to multitask and work under pressure
Must be organized and have excellent time management skills
Great communication skills and keeps all informed
Must be a team player
Benefits:
Competitive salary
Comprehensive health, dental, and vision insurance (and more)
Hybrid work options
Generous pet-related benefits and discounts
Professional development opportunities and career growth
Performance-based incentive awards
401k with company match
Paid parental leave, surrogacy, and adoption benefits
Unlimited Flex Time Off
Education Reimbursement Program
Working alongside a diverse group of collaborative and innovative team members
Opportunity for growth and development across several areas of the organization
PetMeds/PetCareRX ("PETS") is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and help shape the future of our brand, creating memorable experiences for pet parents everywhere!
The Department Head has the discretion to hire personnel with a combination of experience and education which may vary from the above-listed qualifications.