Need someone senior enough to run it like a program. Ability to interact with business, drive to identify problems and solve them before being asked. • 5-10 yrs of experience implementing multiple modules of ServiceNow, specifically ITSM, HRSD, B2B Workflows • 5-10 yrs of healthcare experience • Successfully implemented ServiceNow as the self service tool for employees to use for day to day service management capabilities • Experience with improving process and reducing operating cost by implementing workflows • Has leveraged ServiceNow as a Knowledge Mgmt capabilities including KCS methodology • Full stack technologist who has experience implementing projects with minimal to no dependencies • Can be analyst, engineer, tester, PM as needed and can wear multiple hats • Experience integrating with other applications like WorkDay, Salesforce and other Payer specific apps • Has experience with latest AI capabilities in ServiceNow • Extensive hands on experience with development in the ServiceNow framework • Needs to be solid, vetted and referred candidate.