The Regional Vice President (RVP), West Coast, is a senior leadership role responsible for driving operational excellence, financial performance, and team development across 4 locations within the West Coast. As a member of the executive team, the RVP ensures alignment with the company's strategic goals while delivering superior customer satisfaction and operational efficiency. This role demands a results-oriented, visionary leader who thrives in a fast-paced environment and excels in managing complex operations. The RVP will play a critical role in ensuring Stuart Dean's growth as the premier provider of building services restoration in stone, metal, and wood surfaces across the West Coast region.
*Please note, we are looking for someone based in the Southern CA area, ideally in LA or Orange County.
Responsibilities
Strategic Leadership
Define and implement the operational strategy for the West region, ensuring alignment with corporate objectives and long-term business goals.
Act as a trusted partner to the executive team, contributing to the company's overall strategic direction and growth initiatives.
Monitor and respond to industry trends, economic shifts, and competitive landscapes to maintain a leading edge in the market.
Foster a culture of innovation, accountability, and continuous improvement across the region.
Operations Excellence
Oversee the performance of all West Coast General Managers within the region, ensuring operational efficiency and adherence to quality standards.
Develop and implement scalable processes, systems, and best practices to streamline operations and reduce inefficiencies.
Establish and track Key Performance Indicators (KPIs) to measure success across safety, productivity, cost management, and service delivery.
Identify and resolve operational challenges, ensuring business continuity and risk mitigation.
Financial Performance
Take full ownership of the region's P&L, including budget creation, financial forecasting, and monthly variance analysis.
Optimize cost structures without compromising service quality or employee morale.
Analyze financial and operational metrics, providing actionable insights to improve profitability and streamline processes.
Collaborate with sales and business development teams to identify revenue opportunities, expand market share, and strengthen client relationships.
Monitor market trends and competitor activity, adjusting strategies to maintain Stuart Dean's leadership in the industry.
Collaborate with the RVP East Division and the Executive team to define regional growth strategies aligned with Stuart Dean's broader vision and objectives.
Report regional financial performance to the CEO and board, providing insights and action plans for improvement.
Team Leadership & Development
Build and lead a high-performing regional management team by recruiting, developing, and retaining top talent.
Mentor and coach direct reports to enhance leadership skills and operational expertise.
Promote a culture of accountability, safety, and continuous improvement across all levels of the organization.
Ensure training programs are in place to maintain and enhance the technical restoration expertise of the workforce.
Conduct regular performance reviews, establish development plans, and hold teams accountable for results.
Customer Focus & Stakeholder Engagement
Ensure customer satisfaction by driving a customer-centric culture at all levels of the regional operation.
Resolve escalated customer issues promptly and effectively, ensuring a positive client experience.
Develop and nurture relationships with key stakeholders, including clients and leaders, to build trust and strengthen the company's reputation.
Education & Experience
Required
Minimum of 8-10 years of progressive leadership experience, with at least 5 years managing multi-site operations in a fast-paced, dynamic building services or a services industry environment.
Demonstrated success in managing budgets, optimizing P&L performance, project scheduling, resource allocation, and scaling operations.
Ability to manage and streamline operations within the West Coast region.
Experience with business development, including developing relationships with new customers and growing current relationships with industry contacts.
Experience in workforce development, including recruiting, training, and retaining field staff.
Preferred
Bachelor's degree in Business Administration, Management, or a related field (MBA or other advanced degree)
Familiarity with California regional regulations, industry standards, etc.
Familiarity with unions and local union agreements.
Skills
Proven ability to develop and execute strategies that drive operational and financial results.
Strong analytical skills, with the ability to interpret data, identify trends, and develop actionable plans.
Exceptional leadership and team-building abilities, with a track record of developing future leaders.
Outstanding communication, negotiation, and interpersonal skills to influence at all levels.
Technological proficiency in Microsoft Office including Excel and ERP systems.
Executive Universal Competencies
Communicates Effectively
Passion for Work
Adaptability
Builds Talent and Leads Teams
Drives for Results
Understands Stuart Dean's Business and Displays commercial acumen
Builds Relationships
Plans and Acts Strategically
Performance Metrics
The RVP, West Coast will be evaluated on the following key metrics:
Financial: Achievement of regional revenue, profitability, and budgetary goals.
Operational: KPI performance in areas such as service delivery, quality, efficiency, and safety.
Employee Development: Retention and engagement scores of regional teams.
Customer Satisfaction: Client retention rates.
Strategic Impact: Contribution to company-wide goals and successful implementation of initiatives.